Agent Support Specialist

Tricera; Apex (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Performance Bonus Program

Health Coverage Stipend

Concealed Carry Training Course

Four-day workweek

Agent and Merchant referral program

Job summary

A business technology company is looking for an Agent Support Specialist in Apex, NC. This full-time position focuses on supporting agents with technical issues, deploying payment terminals, and ensuring smooth operations. Candidates should be tech-savvy, problem solvers, and strong communicators. The company offers a supportive team environment with a focus on personal growth and innovative payment solutions. Benefits include a performance bonus program, health coverage stipend, and more.

Qualifications

• Tech-savvy and quick learner.
• Problem-solver.
• Strong communicator.
• Detail-oriented.
• Team player.

Responsibilities

• Configure and deploy payment terminals.
• Troubleshoot technical issues.
• Support agents and clients.
• Perform administrative tasks.

Job description

Join to apply for the Agent Support Specialist role at Tricera

Tricera is a business technology company dedicated to leveling the playing field for entrepreneurs when it comes to transaction processing software and hardware.

Job Description

Tricera is on a mission to revolutionize credit card processing for small businesses across the greatest country on planet Earth. We provide cutting‑edge payment solutions, white‑glove support, and innovative pricing models that eliminate transaction fees. Our small but mighty team is passionate, knowledgeable, and dedicated to making life easier for our agents and clients. We take what we do seriously—but we don’t take ourselves too seriously. If you thrive in a fast‑paced, no‑BS environment where you can truly make an impact, you might be the perfect fit.

THIS IS AN IN‑PERSON POSITION LOCATED IN APEX, NC.

What You’ll Do

• Terminal File Builds & Setups – You’ll configure and deploy payment terminals to fit our clients’ unique needs.
• Troubleshooting Issues – When agents or clients run into tech hiccups, you’ll be the expert who helps them get back on track.
• Agent & Client Support – You’ll be the friendly, knowledgeable point of contact for sales reps and business owners who need guidance.
• Administrative Tasks – From CRM updates to maintaining accurate records, you’ll help keep things running smoothly behind the scenes.

Why You’ll Love It Here

• Direct Training from an Industry Expert – Hands‑on training from someone who knows the payment processing world inside and out.
• Growth Opportunities – As Tricera grows, so will your role and potential career path.
• Small, Focused, and Fun Team – No corporate red tape. Just real people making a real impact.
• Casual but High‑Performance Environment – Wear what’s comfortable, but bring your A‑game.

Requirements

We don’t believe in unnecessary fluff or corporate jargon. Here’s what it takes to succeed in this role:

• Tech‑Savvy & Quick Learner – You don’t need to be a programmer, but you should be comfortable working with tech and eager to learn our systems.
• Problem‑Solver – When something breaks, you figure out how to fix it. You’re resourceful, persistent, and creative.
• Strong Communicator – You know how to explain things clearly, whether it’s to a seasoned sales agent or a small business owner with zero tech experience.
• Detail‑Oriented – The little things matter.
• Team Player – We’re a tight‑knit team, and we all pitch in where needed. No egos, no drama.

How You Can Stand Out

• Previous restaurant experience – we are dealing more and more with point of sale as a bundled component of our core product set. Knowing what modifiers are and how important a good workflow is from the server side is a big benefit. Also restaurant people are just nice and used to dealing with a light dusting of insanity.
• Bilingual – if you're bilingual in a commonly spoken language, that's awesome. If it's something not commonly spoken like Klingon or Aramaic, that's cool but not very useful.
• Social Media – if you genuinely like social media and like taking pictures and all the things that social media needs, that's helpful... not the doom‑scrolling social media, the useful kind.
• Other – speak fluent movie quotes, bringing a herring to your interview, dabbling in graphic design, video editing (CapCut, etc) interest or experience/hobby, knowing your favorite color is indeed yellow not blue, etc.

At Tricera, we know that a great job is about more than just the perks—it’s about the experience, the people, and the opportunity to grow.

Benefits

• Performance Bonus Program – Documented methodology and scoring system - you’ll know how your bonus is calculated with transparent criteria to measure outcomes.
• Health Coverage Stipend – Apply amount to a marketplace plan, or alternative solutions like CrowdHealth.
• Concealed Carry Training Course – We cover the cost of a concealed carry training course for all employees, reflecting our belief in personal freedom and responsibility plus offer ongoing firearms training.
• Four‑day workweek – Monday through Thursday – the vast majority of the time.
• Agent and Merchant referral program – allows you to grow your income through direct impact on company performance.

Seniority level

• Entry level

Employment type

• Full‑time

Industries

• Technology, Information and Internet

Referrals increase your chances of interviewing at Tricera by 2x

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