Support Specialist

TRICOR Insurance; Lancaster (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

HSA/HRA options

401(k) Plan

Career development

Flexible scheduling

Family-owned culture

Job summary

TRICOR Insurance seeks an IT Support Specialist to join the Information Technology team in our Lancaster, WI office. The role focuses on providing exceptional end-user tech support, resolving hardware and software issues, and communicating clearly throughout the process.

Ideal candidates have an associate degree in IT or related field and 1+ years in a help desk or IT support role, with familiarity in Microsoft 365 administration and networking basics.

Qualifications

• Associate's Degree preferred.
• 1+ years in technical support or IT help desk encouraged.
• Familiarity with Microsoft 365 administration and user account management.

Responsibilities

• Respond to and resolve daily technical support requests (desktops, VoIP, printers).
• Troubleshoot and communicate clearly throughout the support process.
• Aid in onboarding/offboarding and workstation setup.
• Maintain IT inventory, documentation, and standard operating procedures.

Skills

Microsoft Office

LAN/WAN networking

Remote support

Help desk software

Customer service

Communication

Education

Associate degree in IT

Tools

Applied Systems Epic

Ticketing systems

Job description

Ready to take your IT support career to the next level? TRICOR is growing and looking for an experienced IT Support Specialist to join our Information Technology team in our Lancaster, WI office.This is an excellent opportunity for an IT professional who enjoys the people side of technology and is looking to expand their impact in a collaborative, service-focused organization. If you're passionate about delivering exceptional support, solving problems, and building relationships while growing your technical expertise, we'd love to hear from you.Why Join TRICOR?Flexible scheduling with a strong work-life balanceHealth, Dental & Vision InsuranceHSA/HRA options401(k) Retirement Plan with access to a Certified Financial PlannerTechnical training, mentorship, and career developmentOpportunities for advancementFamily-owned culture focused on employee successAs an IT Support Specialist:You will respond to and resolve daily technical support requests involving desktops, laptops, VoIP phones, printers, scanners, copiers, and network connectivityYou will systematically analyze, troubleshoot, and resolve employee technology issues while providing clear communication throughout the support processYou have strong communication and customer service skills and can explain technical concepts to non-technical usersYou are organized, self-motivated, and able to manage multiple support requests and priorities effectivelyYou are collaborative, coachable, and willing to continuously learn new technologies, software applications, and support processesYou can make sense of complex technical issues and efficiently problem solve for successful outcomesYou assist with employee onboarding and offboarding, including workstation setup, system access, and technology deploymentYou help maintain IT inventory, documentation, knowledge base resources, and standard operating proceduresYou participate in IT projects and technology initiatives that support TRICOR's continued growthYou build trusted relationships with employees and provide a best-in-class technology support experienceOur Culture is built upon people who are:Driven by helping employees maximize productivity through technology solutions and supportDedicated to delivering exceptional service and creating positive experiences for every employee interactionCommitted to continuous learning and staying current with evolving technology and industry best practicesObsessed with achieving goals while using teamwork, communication, and innovation to drive successAccountable, reliable, and willing to take ownership of challenges and solutionsPassionate about supporting others and contributing to a positive workplace cultureMisc. Requirements:Associate's Degree in Information Technology, Computer Science, or a related field preferredOne or more years of experience in a technical support, help desk, or IT support role preferredProficiency with Microsoft Office applications and standard business technology toolsBasic understanding of LAN and WAN networking conceptsFamiliarity with routers, switches, firewalls, and network troubleshootingBasic understanding of cloud-based systems such as Microsoft 365 administration and user account managementExperience with help desk ticketing systems and remote support tools preferredExperience with Applied Systems Epic or similar agency management systems preferredAbility to maintain confidentiality and security of company informationDay travel to and from various TRICOR locations may be requiredWe value diversity and believe forming teams in which everyone can be their authentic self is the key to our success. We encourage people from underrepresented backgrounds and different industries to apply.To learn more about TRICOR, LLC and apply, visit our Careers page at www.tricorinsurance.com/tricor-careers.Come join us and experience what the best work of your career could be like!