IT Support Specialist

Trucordia Insurance Services, LLC; Lindon (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Life and AD&D insurance

FSA / HSA

Commuter & Child Care FSA

Pet Insurance

Accident & Critical Illness

Hospital Indemnity

Employee Assistance Program (EAP)

11 Paid Holidays

Flexible PTO

401K

Job summary

Trucordia Insurance Services, LLC is seeking an IT Support Specialist to assist employees with AMS360 and Vertafore products, handle troubleshooting, and ensure smooth daily operations. You will resolve issues, document interactions, aid onboarding, and collaborate with IT and business teams to improve support experiences.

Prior insurance tech experience is a plus. The role emphasizes customer-first service, strong communication, and a proactive approach to maintaining critical insurance

Qualifications

• 2–3 years in a service desk, business systems support, or technical support role.
• Experience supporting Agency Management Systems, AMS360 and Vertafore products preferred.
• Insurance industry experience or related environment preferred.
• Strong customer service, patience, professionalism, and urgency.
• Able to translate technical info for non-technical users.
• Highly organized with multiple concurrent requests and priorities.
• Strong written and verbal communication, ability to document clearly.
• Collaborative team player across business stakeholders and IT.

Responsibilities

• Respond to and resolve user support requests via phone, email, in-person, and internal ticketing channels.
• Provide day-to-day support for AMS360 and Vertafore products; troubleshoot and navigate system functionality.
• Serve as a resource for AMS360 questions; escalate complex issues when needed.
• Troubleshoot software access, workflows, and user experiences; partner with internal teams to resolve issues.
• Maintain accurate documentation of support interactions, recurring issues, and resolutions.
• Assist with onboarding and system access needs related to AMS360 and other tools.
• Support system enhancements, testing, and user acceptance testing as needed.
• Partner with business, IT, and operations teams to improve the support experience.

Skills

Customer service

Technical troubleshooting

Communication

Team player

Documentation

Tools

AMS360

Vertafore products

Job description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unmatched opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

• We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
• We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
• We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?
• We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
• We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.

Job Description

Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions, technical troubleshooting, and day-to-day support requests, with a particular emphasis on AMS360 and other Vertafore products.

This person will serve as a knowledgeable resource for internal users, helping resolve system issues, document support interactions, and ensure employees have a smooth experience with the tools they rely on every day. The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and experience supporting business-critical insurance technology platforms

Duties and Responsibilities:

• Respond to and resolve user support requests in a timely, service-oriented manner through phone, email, in-person, and internal ticketing channels.
• Provide day-to-day support for AMS360 and other Vertafore products, helping users troubleshoot issues and navigate system functionality.
• Serve as a knowledgeable resource for Agency Management System questions, escalating more complex issues when needed.
• Troubleshoot software, access, workflow, and user-experience issues, partnering with internal teams to resolve them effectively.
• Maintain accurate documentation of support interactions, recurring issues, resolutions, and internal service standards.
• Support employee onboarding and system access needs related to AMS360, Vertafore products, and other business tools.
• Assist with system enhancements, testing, user acceptance testing, and process improvements as needed.
• Partner cross-functionally with business, IT, and operations teams to support internal users and improve the overall support experience.

Qualifications

• At least 2 to 3 years of experience in a service desk, business systems support, or technical support role.
• Experience supporting Agency Management Systems, with AMS360 and Vertafore product experience strongly preferred.
• Prior experience in the insurance industry or a related business environment preferred.
• Strong customer service skills with the ability to support users with patience, professionalism, and urgency.
• Comfortable troubleshooting software issues and explaining technical information to non-technical users.
• Highly organized and detail-oriented, with the ability to manage multiple support requests and competing priorities.
• Strong written and verbal communication skills, including the ability to create clear, user-friendly documentation.
• Collaborative team player who can work effectively with business stakeholders, IT teams, and end users at all levels.

Additional Information

Please see our company Benefits:

• Life and AD&D insurance
• FSA / HSA
• Commuter & Child Care FSA
• Pet Insurance
• Accident & Critical Illness
• Hospital Indemnity
• Employee Assistance Program (EAP)
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.