Payment Support Specialist

OpenLoop; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

An innovative company is seeking a dedicated Payment Support Specialist to join their remote team. In this role, you will provide empathetic support to patients, becoming a subject matter expert in patient care functions. Your responsibilities will include identifying care gaps, proposing improvements, and ensuring a seamless experience for clients. This position requires excellent communication skills, proficiency in various software platforms, and a deep understanding of the healthcare landscape. If you're passionate about making a difference in patient care, this opportunity is perfect for you.

Benefits

Medical, Dental, and Vision plans

Flexible Spending/Health Savings Accounts

Unlimited PTO

401(k) + Company Match

Life Insurance

Pet Insurance

Qualifications

• 2+ years of experience in a patient-facing or healthcare support role.
• Strong understanding of healthcare services and patient care coordination.

Responsibilities

• Provide professional, compassionate support to patients via various channels.
• Identify and escalate gaps in patient care for timely resolution.

Skills

Communication Skills

Empathy

Healthcare Knowledge

Organizational Skills

Problem-Solving

Education

2+ years in a patient-facing role

Tools

Multiple Software Platforms

Job description

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OpenLoop is hiring a Patient Support Specialist to join our remote team. In this role, you'll deliver high-quality, empathetic support to patients while quickly becoming a subject matter expert across patient care functions. You'll identify gaps in care, propose improvements, and ensure a seamless experience tailored to each client’s needs. Success in this position requires strong communication skills, proficiency with multiple software platforms, and a deep understanding of the healthcare landscape.

What You'll Do

• Become a subject matter expert across multiple patient support functions, processes, and client programs.
• Identify and escalate gaps in patient care or service delivery to ensure timely resolution and improved outcomes.
• Utilize various software platforms and tools to document, track, and resolve patient inquiries.
• Provide professional, compassionate, and high-quality support to patients via phone, email, chat, or other communication channels.
• Understand and adapt to the unique workflows and care models of each healthcare client.
• Collaborate with internal teams (clinical, operational, and technical) to improve processes and enhance the patient experience.
• Maintain a high level of professionalism and empathy during all patient interactions.
• Adhere to HIPAA and other healthcare compliance standards.
• Other duties as assigned.

Who You Are

• 2+ years of experience in a patient-facing or healthcare support role.
• Strong understanding of healthcare services, terminology, and patient care coordination.
• Excellent verbal and written communication skills with a focus on active listening and empathy.
• Comfortable using and learning multiple software tools and systems.
• Proven ability to identify process gaps and contribute to continuous improvement initiatives.
• Strong organizational and time management skills in a fast-paced environment.

Remote Salary Range: $45,000 USD - $55,000 USD

About the Role

OpenLoop is hiring a Patient Support Specialist to join our remote team. In this role, you'll deliver high-quality, empathetic support to patients while quickly becoming a subject matter expert across patient care functions. You'll identify gaps in care, propose improvements, and ensure a seamless experience tailored to each client’s needs. Success in this position requires strong communication skills, proficiency with multiple software platforms, and a deep understanding of the healthcare landscape.

What You'll Do

• Become a subject matter expert across multiple patient support functions, processes, and client programs.


• Identify and escalate gaps in patient care or service delivery to ensure timely resolution and improved outcomes.


• Utilize various software platforms and tools to document, track, and resolve patient inquiries.


• Provide professional, compassionate, and high-quality support to patients via phone, email, chat, or other communication channels.


• Understand and adapt to the unique workflows and care models of each healthcare client.


• Collaborate with internal teams (clinical, operational, and technical) to improve processes and enhance the patient experience.


• Maintain a high level of professionalism and empathy during all patient interactions.


• Adhere to HIPAA and other healthcare compliance standards.


• Other duties as assigned.

Who You Are

• 2+ years of experience in a patient-facing or healthcare support role.


• Strong understanding of healthcare services, terminology, and patient care coordination.


• Excellent verbal and written communication skills with a focus on active listening and empathy.


• Comfortable using and learning multiple software tools and systems.


• Proven ability to identify process gaps and contribute to continuous improvement initiatives.


• Strong organizational and time management skills in a fast-paced environment.

Remote Salary Range: $45,000 USD - $55,000 USD

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

Our Company Culture

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Our Benefits

In addition to the salary for this role, you would also be eligible for:

• 
  

  Medical, Dental, and Vision plans

  
  


• 
  

  Flexible Spending/Health Savings Accounts

  
  


• 
  

  Unlimited PTO

  
  


• 
  

  401(k) + Company Match

  
  


• 
  

  Life Insurance, Pet insurance, and more

  
  

Sound like a good fit? We’d love to meet you.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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