RSS and Customer Support Specialist

University of Chicago; Chicago (IL); Remote; USD 60,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated RSS and Customer Support Specialist to enhance academic and clinical programs. This fully remote role involves building accredited activities, ensuring compliance, and providing exceptional support for live events. The ideal candidate will possess strong communication skills, attention to detail, and a passion for customer service. Join a dynamic team that values collaboration and professionalism, and contribute to impactful educational initiatives. This position offers a competitive salary and a chance to grow within a supportive environment.

Benefits

Health benefits

Flexible working hours

Professional development opportunities

Qualifications

• Minimum of a college or university degree in a related field.
• Less than 2 years of relevant work experience.

Responsibilities

• Building accredited RSS activities and reviewing documentation for compliance.
• Communicating issues and supporting live activities.

Skills

Customer service

Administrative support

Event coordination

Effective communication

Time management

Attention to detail

Teamwork

Adaptability

Professionalism

Education

College or university degree

Job description

Job Title: RSS and Customer Support Specialist

Join to apply for the RSS and Customer Support Specialist role at University of Chicago.

This position involves routine assignments related to academic, research, clinical, or administrative programs, including building accredited RSS activities, reviewing documentation for compliance, communicating issues, supporting live activities, and assisting with accreditation maintenance.

Qualifications

• Minimum of a college or university degree in a related field.
• Less than 2 years of relevant work experience.

Preferred Experience and Skills

• Customer service, administrative support, or event coordination experience.
• Experience with accredited continuing education and familiarity with guidelines such as ACCME, AMA, PhRMA, FDA, and OIG.

Competencies

• Effective communication, time management, attention to detail, teamwork, adaptability, and professionalism.

Working Conditions

• Fully remote with occasional evening or weekend meetings or support.

Application Requirements

• Resume (required)
• Cover Letter (preferred)

Applications must be uploaded via the 'My Experience' page under 'Application Documents'.

Additional Details

Salary range: $60,000 - $75,000 annually. Benefits are offered. The role is exempt, full-time, and impacts individual contributions within the organization.