Support Services Specialist II

The City of El Paso Texas; El Paso (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The City of El Paso Texas is seeking a qualified IT technician to provide hands-on hardware and software support in a networked office environment. You will install, diagnose, repair, and upgrade workstations and related equipment at client locations.

Requirements include an associate degree or higher in Computer Information Systems or a related field, and two years of LAN support experience. A valid Texas Class C driver's license and CJIS background considerations apply per city policy.

Qualifications

• Associate's Degree or higher in Computer Information Systems, Microcomputer Technology, or a related field.
• Two years of PC hardware and software support experience with LAN.

Responsibilities

• Install, diagnose, repair, maintain, and upgrade hardware and related equipment.
• Document hardware issues and service statistics; monitor PC performance.
• Provide on-site analysis and resolve complex PC problems; assist with team projects.

Skills

LAN support

Hardware troubleshooting

Software troubleshooting

Customer service

Education

Associate's degree or higher in Computer Information Systems or related field

Job description

MOS Code: 002776 (Navy)

Education and Experience

Associate's Degree or higher in Computer Information Systems, Microcomputer Technology, or a related field, and two (2) years of computer hardware and software support experience with local area networks.

Requirements

MOS Code: 002776 (Navy)

Associate's Degree or higher in Computer Information Systems, Microcomputer Technology, or a related field, and two (2) years of computer hardware and software support experience with local area networks.

Licenses and Certifications: Valid Texas Class "C" Driver's License or equivalent from another state by the date of appointment.

Special Requirements: Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months of hire and maintain CJIS eligibility. CJIS requirements are related to system access, and the following list of convictions and/or deferred adjudications will fail the CJIS background check and result in disqualification and/or termination of employment: Felony Convictions, Felony Deferred Adjudication, Class A or B Misdemeanor Deferred Adjudication, Class A or B Misdemeanor convictions, an open arrest for any criminal offense (Felony or Misdemeanor), and family violence convictions.

General Purpose

Under general supervision, provide primary client support in a networked personal computer environment.

Typical Duties

• Install, diagnose, repair, maintain, and upgrade all hardware and related equipment while ensuring optimal workstation performance. Involves: Configuring personal computers with standard office applications and installing them at client locations. Assist with the preparation of reports and logs to statistically monitor PC performance. Accurately document hardware failure, repair, installation, and removal. Monitor and test PC performance and provide performance statistics and reports. Respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Perform on-site analysis and diagnostics, and resolve complex PC problems.
• Recommend and implement corrective hardware solutions, including off-site repair as needed. Involves: Installing, configuring, testing, maintaining, monitoring, and troubleshooting associated end-user workstation software and networking software products. Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs. Confer with higher-level staff in resolving complex hardware or software problems. Document all trouble reports in help desk software.
• Perform related duties as assigned. Involves: Substitute for the immediate supervisor or coworkers during temporary absences. Participate as a team member on projects.

General Information

For complete job specification, click here.

This is an unclassified contract position.

Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.