Support Services Specialist II

City of El Paso; El Paso (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

City of El Paso is seeking a PC support technician to operate under general supervision in a networked work environment. You will install, diagnose, repair, and upgrade hardware, configure PCs with standard office applications, and deploy them at client locations.

You will document all trouble reports, monitor PC performance, and respond to calls or emails related to hardware issues. A valid Texas driver’s license and CJIS background clearance are required for this role.

Qualifications

• Associate's degree or higher in CIS, Microcomputer Technology, or related field.
• Two years of computer hardware and software support experience with LAN.
• Valid Texas Class C Driver’s License or equivalent by appointment date.
• CJIS fingerprint-based background check within first six months of hire and CJIS eligibility required.

Responsibilities

• Provide primary client support in a networked PC environment under general supervision.
• Install, diagnose, repair, maintain, and upgrade hardware and related equipment to ensure workstation performance.
• Configure PCs with standard office applications and deploy at client locations.
• Document trouble reports and hardware failures in help desk software.
• Respond to calls, pages, and emails regarding PC or hardware problems; perform on-site diagnostics.

Skills

Hardware support

Software support

LAN experience

Education

Associate's degree or higher

Job description

MOS Code:002776 (Navy)

Education and Experience: Associate's Degree or higher in Computer Information Systems, Microcomputer Technology, or a related field, and two (2) years of computer hardware and software support experience with local area networks.

Licenses and Certifications: Valid Texas Class “C” Driver’s License or equivalent from another state by the date of appointment.

Special Requirements: Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months of hire and maintain CJIS eligibility. CJIS requirements are related to system access, and the following list of convictions and/or deferred adjudications will fail the CJIS background check and result in disqualification and/or termination of employment: Felony Convictions, Felony Deferred Adjudication, Class A or B Misdemeanor Deferred Adjudication, Class A or B Misdemeanor convictions, an open arrest for any criminal offense (Felony or Misdemeanor), and family violence convictions.

Under general supervision, provide primary client support in a networked personal computer environment.

Install, diagnose, repair, maintain, and upgrade all hardware and related equipment while ensuring optimal workstation performance. Involves: Configuring personal computers with standard office applications and installing them at client locations. Assist with the preparation of reports and logs to statistically monitor PC performance. Accurately document hardware failure, repair, installation, and removal. Monitor and test PC performance and provide performance statistics and reports. Respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Perform on-site analysis and diagnostics, and resolve complex PC problems.

Recommend and implement corrective hardware solutions, including off-site repair as needed. Involves: Installing, configuring, testing, maintaining, monitoring, and troubleshooting associated end-user workstation software and networking software products. Recommend, schedule, and perform PC, hardware, and peripheral equipment improvements, upgrades, and repairs. Confer with higher-level staff in resolving complex hardware or software problems. Document all trouble reports in help desk software.

Perform related duties as assigned. Involves: Substitute for the immediate supervisor or coworkers during temporary absences. Participate as a team member on projects.?

Note: This is an unclassified contract position.

Please note: Applicants with foreign diplomas, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.