Computer Systems Technician I

BRMS; Folsom (CA); On-site; USD 48,000 - 63,000; Full time

Job summary

BRMS in the United States is seeking a Computer Systems Technician I to provide company-wide computer hardware and software support. The role requires hands-on on-site work with consistent attendance and a readiness to collaborate with the IT team.

The ideal candidate will maintain hardware/software, install and test computers and peripherals, and troubleshoot issues to support end users. Experience with Windows OS, networking, and Office 365 is preferred, as is familiarity with Active Directory

Qualifications

• High School diploma or GED with 1–3 years in HelpDesk or related field.
• Ability to perform essential duties with minimal supervision.
• Strong communication and problem solving skills.

Responsibilities

• On-site work with consistent attendance.
• Maintain hardware/software with external support as needed.
• Install and test computers and peripherals.
• Install and maintain software.
• Troubleshoot hardware/software issues and support end users.
• Assist in implementing computer projects.
• Maintain documentation.
• Assist IT team including QA.
• Perform other duties as assigned.

Skills

Excellent communication

PC hardware troubleshooting

Software troubleshooting

Attendance

Active Directory familiarity

Exchange/Office 365

VoIP tools (Ring Central, Genesys)

PowerShell/CLI scripting

Education

High School diploma or GED

Tools

Active Directory

Microsoft Exchange/Office 365

Ring Central

Genesys Cloud

PowerShell

Job description

Description

SUMMARY

The Computer Systems Technician I will be responsible for providing company wide computer hardware/software support.

Essential Duties and Responsibilities

Other duties may be assigned.

• Works on-site with consistent attendance.
• Maintain all office computer hardware/software directly and with contractor support as required.
• Install, test, and repair of computers and peripheral equipment.
• Install and maintain software.
• Troubleshoot and analyze hardware/software issues and provide support to satisfy end user requests.
• Assist in the implementation and completion of computer-related projects.
• Maintain appropriate documentation.
• Assist IT team as requested including QA.
• Performs other duties and responsibilities as assigned by the Management

Supervisory Responsibilities

This job has no supervisory responsibilities.

Requirements

Knowledge, Skills, & Abilities

• Excellent communication skills to present technical and business information to both technical and non-technical audiences.
• Excellent computer hardware skills, including PC and peripheral troubleshooting and repair.
• Excellent software skills, including Windows operating systems, Networking, and Microsoft Office products including 365 & OS deployment
• Excellent attendance and punctuality.
• Active Directory- Familiarity
• Microsoft Exchange/ Office 365
• VoIP phone systems. Ring Central, Genesys Cloud- Preferred
• Scripting and command line interface experience (PowerShell, etc.)- Preferred

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School diploma or G.E.D; and working in a related Information Systems field; or equivalent and any combination of education, training, and/or 1-3 yrs experience in HelpDesk, which demonstrates ability to perform the duties described.

Language Skills

Ability to read, speak, and write effectively in English. Ability to interpret documents such as plan documents, memos, letters, and procedure manuals. Ability to write routine reports, meeting notes, project documentation, and correspondence. Ability to speak effectively before customers or employees of organization. Ability to effectively address or resolve customer service issues within guidelines of the position.

Reasoning Ability

Strong reasoning and analytical ability, including:

• Ability to interpret a variety of instructions furnished in written, oral or diagram form.
• Ability to exercise reason and logic to resolve practical problems and create effective solutions.
• Ability to analyze all relevant information and a variety of concrete variables in situations where only limited standardization exists.

Certificates, Licenses, Registrations

Valid, class C license in state working with no adverse driving record.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for extended periods in front of a computer. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. The employee may frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. This position requires the employee to work in the office.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.