Network/Hardware Support Tech

Global Communications Services; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Global Communications Services in San Antonio, TX, seeks a Network/Hardware Support Tech to maintain and troubleshoot DoD IT infrastructure, supporting over 2,200 users and thousands of devices at JBSA Lackland.

You will train end users, perform hardware/software/network maintenance, install VPNs and wireless capability, handle ticketing with Remedy, and respond to console errors to keep systems running smoothly.

Qualifications

• Two years of experience in computer system/network support.
• Two years’ experience with PC Network, Windows OS and Active Directory.
• DoD 8570 IAT Level II certification (CCNA Security, CySA+, GIC SP, GSEC, Security+, SSCP).

Responsibilities

• Train users on hardware/software products and resolve malfunctions.
• Maintain hardware/software/network systems and perform maintenance tasks.
• Support 2,200+ users and 5,000+ pieces of equipment at JBSA Lackland.
• Manage Remedy tickets and update resolutions.
• Install VPN, test wireless capability, and replace printers if needed.
• Respond to console errors and isolate causes.

Skills

Two years of network support

PC/network hardware knowledge

Education

Some College Coursework Completed

Job description

Job Title

Network/Hardware Support Tech

Job Type

Full-time

Education

Some College Coursework Completed

Experienced (Non-Manager)

Category

Information Technology

Job Description

The Candidate shall provide user training for hardware/software products; identifies problems and resolves hardware/software/network malfunctions; performs minor hardware/software/network maintenance such as board replacement, cable switching, communication assistance, hardware (printers) installation/replacement; interfaces with mainframe, LANs, Networks, provides analysis support for such requirements. The Candidate shall provide support to over 2,200 users and 5,000 pieces of equipment at JBSA Lackland, and over 600 users and 1,500 pieces of equipment.

The Candidate shall conduct on-the job orientation, demonstrates how to operate equipment, loads new software releases, and assists functional users with any system problems they may encounter.

The Candidate shall perform Start Up, Power Off, Shutdowns and Power Failure Recovery procedures when required.

The Candidate shall operate the computer consoles, following prescribed scheduled work sheet instructions. Responds to basic console message error halts and report unusual occurrences to appropriate personnel. Isolates causes of machine stops or malfunctions and initiates corrective action to fix and prevent future problems.

The Candidate shall monitor and respond to hardware, software, and network problems on both NIPR and SIPR utilizing hardware and software testing tools and techniques.

The Candidate shall provide customer assistance support in setting up computers and/or installing software packages, when required. This includes loading the most current SDC image prior to assigning to a user.

The Candidate shall install and test VPN capability and ensure laptops are tested to ensure wireless capability is installed and operational.

The Candidate shall replace toner, fuser and transfer kits in printers.

The Candidate shall submit and track Remedy tickets (or current method) to the 502 CS for troubleshooting outside their realm.

The Candidate shall update all tickets assigned to him/her with full description of problem, and complete resolution.

Job Requirements

• Two (2) years of experience in computer system/network support. Includes one year of specialized experience related to Hardware PC Technician.
• Two (2) years’ experience with PC Network, Windows OS and Active Directory.
• Shall be DoD 8570 certified at the IAT Level II at a minimum IAW AFMAN 17-1303, para 3.2.1.2, which includes CCNA Security, CySA+, GIC SP, GSEC, Security+, or SSCP.

Estimated Workload

• Keeps stock/maintains printer paper/toner maintenance, provides a toner inventory monthly.
• Provides touch maintenance of Desktops/Laptops, approximately 1,000 tickets per year.