IT Specialist

Military, Veterans and Diverse Job Seekers; Stafford (VA); On-site; USD 52,000 - 64,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking an IT Desktop Support Technician to install and support desktops, laptops, peripherals, and software in networked and stand-alone environments. The role requires diagnosing hardware and software issues, delivering user guidance, and managing trouble tickets.

A TS clearance is required, with a high school diploma or equivalent and 2 years of related experience (or 4 years of equivalent).

Qualifications

• High school diploma or equivalent required. An Associate's Degree with 2 years of experience or 4 years of equivalent experience preferred.
• TS clearance required.

Responsibilities

• Install desktops, portable computers, peripherals, and software in networked environments.
• Diagnose and resolve hardware and software failures.
• Provide user guidance and instruction on hardware and software usage.
• Open, update, and close trouble tickets; track progress.
• Prepare equipment for reuse or surplus; support relocations.
• Perform upgrades and installations across multiple systems and printers.
• Lift up to 50 lbs and perform physical movements as needed.

Skills

Customer service

Technical support

Troubleshooting

Communication

Education

High school diploma

Associate's Degree

Tools

Ticketing software

Remote support tools

Job description

Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. Analyze and assess customer service requests and provide prompt technical solutions. Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. Prepare progress/status reports and submit to team leads as required. Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Prepare equipment for reuse or surplus of property actions. Provide technical support for customers assigned to remote locations as required. Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.

EXPERIENCE/EDUCATION Required:

• High school diploma. Associates Degree and 2 years of experience or 4 years of equivalent experience. TS clearance required.

Preferred:

• IT Certifications applicable to desktop and mobile computer support
• Experience providing excellent customer service