Support Services Project Manager

Govserviceshub; Baton Rouge (LA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

This innovative firm is seeking a Support Services Project Manager with extensive experience in Agile project management. The role involves leading technical initiatives, overseeing project documentation, and ensuring quality deliverables. Ideal candidates will have a proven track record in risk management and stakeholder communication, along with a strong ability to optimize processes. Join a dedicated team focused on enhancing government services through effective project delivery. If you are passionate about making a difference and have the skills to drive success, this opportunity is perfect for you.

Qualifications

• 15+ years of experience in project management required.
• Expertise in Agile environments and risk management.

Responsibilities

• Manage day-to-day project activities and documentation.
• Identify risks and develop effective mitigation strategies.
• Engage stakeholders to ensure project alignment.

Skills

Project Management in Agile Technical Projects

Communication with Technical/Non-technical Teams

Risk/Issue Identification & Mitigation

Project Documentation & Reporting

Stakeholder Relationship Building

Education

PMI-PMP or Equivalent Certification

Tools

JIRA

Job description

Baton Rouge, United States | Posted on 04/14/2025

Job Location: 1201 N. 3rd Street, Baton Rouge, LA 70802 (Remote, may convert to Hybrid)

Note: 15+ years of experience required. Local candidates preferred.
Each candidate must submit a government-issued ID (Driver’s License or Passport) and provide three professional references (names, official emails, and phone numbers).

Job Description:

The State of Louisiana – Office of Technology Services (OTS) is seeking an experienced Support Services Project Manager to lead and support multiple technical initiatives. This is a long-term position requiring extensive experience in project management, documentation, and process monitoring within Agile environments. The ideal candidate will be capable of analyzing project risks, ensuring deliverable quality, and communicating effectively with both technical and non-technical stakeholders.

Specialty Areas:

1. Project Management & Documentation – Oversight of project plans, schedules, reports, and key documentation across technical projects.
2. Risk & Issue Management – Identification, tracking, and mitigation of project risks and issues.
3. Stakeholder Engagement – Communication with internal and external stakeholders to ensure alignment on project goals.
4. Process Optimization – Evaluation and improvement of agency support processes to address evolving workload demands.
5. Cost/Benefit Analysis & Reporting – Conducting analyses to support data-driven project decisions.

Responsibilities:

1. Provide day-to-day project management support for technical initiatives.
2. Create project documentation including status reports, schedules, meeting minutes, and issue logs.
3. Facilitate planning, resource allocation, and timeline management.
4. Identify project risks and develop mitigation strategies.
5. Monitor process workflows and recommend improvements.
6. Track project deliverables and ensure quality standards are met.
7. Conduct cost-benefit analysis and performance evaluations.
8. Support service areas where needed to ensure successful project outcomes.

Skill Matrix:

1. Project Management in Agile Technical Projects: 10+
2. Government Project Delivery: 2+
3. Risk/Issue Identification & Mitigation: 5+
4. Project Documentation & Reporting: 8+
5. Communication with Technical/Non-technical Teams: 8+
6. JIRA or Equivalent Tools: Required
7. PMI-PMP or Equivalent Certification: Required
8. Stakeholder Relationship Building: Required

Mandatory Requirements:

1. Minimum 10 years of professional experience managing Agile technical projects.
2. At least 2 years of experience in delivering government-related projects.
3. Proven ability to manage risks, monitor deliverables, and communicate with diverse audiences.

Preferred Qualifications:

1. Familiarity with JIRA or similar project management tools.
2. PMI-PMP or equivalent project management certification.
3. Experience building strong relationships with key stakeholders.