Support Services Aide - Wastewater Collection Department

City of Phoenix; Phoenix (AZ); On-site; USD 29,000 - 50,000; Full time

Benefits offered by this job

Pension plan

401(a) and 457 plans

Healthcare options

Transit pass

Tuition reimbursement

Paid time off

Parental leave

Student loan forgiveness via Savi

Job summary

The City of Phoenix seeks a dedicated Support Services Aide to perform clerical, accounting, and inventory tasks while delivering strong customer service. You will handle payroll functions, scheduling, reporting, data entry, and records maintenance in a collaborative city environment.

Ideal candidates multitask effectively, communicate clearly, and work well in teams. The role includes phone and email support, with opportunities for growth and comprehensive city benefits.

Qualifications

• Two years of responsible clerical work experience and ability to maintain financial records.
• Background check required for finalists.
• Possession of a valid driver's license may be required for some roles.

Responsibilities

• Map reading, payroll functions, and scheduling equipment use.
• Prepare periodic summary reports and input data into databases.
• Maintain spreadsheets, process invoices, and produce management statistics.
• Handle phones, emails, and customer inquiries; use base radios/phones.

Skills

Fluency in Spanish

Customer service

Communication skills

Teamwork

Tools

Microsoft Excel

Microsoft Word

Publisher

Outlook

Job description

About This Position

Phoenix is the 5th largest city in the country. We are emerging in the new economy with strength in high technology, manufacturing, bioscience research and advanced business services. Here at the City of Phoenix, we have more than 14,000 employees working across 35 departments. We strive to be an employer of choice by offering great benefits and opportunities for career growth and advancement,

all we need is you!

The Water Services Department is seeking a Support Services Aide. The Support Services Aide performs relatively complex clerical, accounting, dispatching, and inventory work while providing sound customer service.

The Position Will Provide Administrative Support Functions Which Includes

• Map reading,
• Payroll functions,
• Scheduling equipment use,
• Preparing periodic summary reports,
• Inputting information into a database,
• Working in Microsoft Word and Excel,
• Tracking staff time and work completion,
• Receiving, writing and processing emails,
• Updating multiple spreadsheets and records,
• Compiling statistics for management reports,
• Processing monthly invoices for services delivered,
• Creating and maintaining computerized databases,
• Answering phone calls from internal and external customers,
• Using base radios and telephones to transmit and/or receive information,
• Other administrative tasks that are required for the daily operation of the section.

IDEAL CANDIDATE

• Ability to:
  • Multi-task a wide-array of duties.
  • Work independently and in a team.
  • Maintain flexibility to prioritize a heavy workload.
  • Work cooperatively with other City employees and the public.
  • Communicate effective through oral and written communication.
  • Provide high levels of customer service in person, over the phone and e-mail.

SALARY

Pay Range: $20.92 to $35.78 per hour.

Hiring Range: $20.92 to $30.92 per hour.

Pay Range Explanation

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Benefits

• Traditional pension with employer and employee contributions, click here for more details: Pension Information.
• 401(a) and 457 plans with employer contributions.
• Choice of generous medical HMO, PPO, or HSA/HDHP plans.
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan.
• Wellness incentive of up to $720 annually.
• Dental, vision, and life insurance options.
• Employer paid long-term disability.
• Free Bus/light rail pass.
• Tuition reimbursement program up to $6,500 per year.
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days.
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period.
• Federal Student Loan Forgiveness offered through Savi.

For more details, visit: Unit 003 Benefits

Minimum Qualifications

• Two years of responsible clerical work experience which provides the ability to maintain a variety of financial and related records, perform basic mathematical computations, operate base radios/telephone equipment, order and dispense supplies and materials, and deal with the public.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage.
• For information regarding pre-screening and driving positions, click here.
• The City job description can be found here.

Preferred Qualifications

The minimum qualifications listed above, plus:

• Experience in/with the following:
  • Use of eProcurement.
  • Providing quality customer service.
  • Accounting practices.
  • Working in a field office or construction environment.
  • Working with Microsoft Excel, Word, Publisher and Outlook.
  • Computerized Maintenance Management System data entry.
• Fluency in Spanish.

RECRUITMENT DATES

Recruitment closes September 4, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix.
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at [phone] or by text at [phone]. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Support Services Aide, JC:71320, ID# 62654, 08/28/2026, USM, JG, Benefits:003

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.