Support Planner

Total Care Services, Inc.; Maryland; Hybrid; USD 51,000 - 69,000; Full time

Benefits offered by this job

PSLF eligible employer

Paid Time Off

Flexible Spending Account

Life Insurance

AD&D

Short-Term Disability

Employee Assistance Program

Referral bonuses

Birthday off with pay

Job summary

Total Care Services, Inc. in Maryland is hiring a Support Planner / Case Manager to coordinate HCBS services and develop ISP for individuals across the state. This hybrid role blends remote work with essential in-person client visits, ideal for professionals in human services, social work, or case management.

You will assess clients, arrange services, document case notes, and support waiver eligibility while promoting independence and safety for clients.

Qualifications

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field.
• Strong written documentation and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Authorized to work in the U.S.

Responsibilities

• Conduct client assessments and develop Individualized Service Plans (ISP).
• Coordinate HCBS, Medicaid Waiver, and community-based services.
• Serve as a client advocate to ensure health, safety, and independence.
• Connect clients with local providers and community resources.
• Monitor service delivery and ensure compliance with care plans.
• Maintain accurate documentation and case notes.
• Assist with waiver eligibility and renewals.
• Resolve service issues and support client goals.

Skills

Documentation & communication

Driving

Travel Maryland

Work authorization

Education

Bachelor’s degree in Human Services / Social Work / Psychology

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Work Schedule: 8:00am- 5:00pm, Monday through Friday (flexible as needed)

Work Environment: This is a hybrid position - work from your home office (with local community visits).

Total Care Services, Inc. is hiring a Support Planner / Case Manager to provide service coordination and care planning for individuals receiving Home and Community-Based Services (HCBS) across Maryland.

This hybrid role combines remote work with in-person client visits , ideal for professionals in human services, social work, or case management who are passionate about helping others live independently.

Key Responsibilities

• Conduct client assessments and develop Individualized Service Plans (ISP)
• Coordinate HCBS, Medicaid Waiver, and community-based services
• Serve as a client advocate to ensure health, safety, and independence
• Connect clients with local providers and community resources
• Monitor service delivery and ensure compliance with care plans
• Maintain accurate documentation and case notes
• Assist with waiver eligibility and renewals
• Resolve service issues and support client goals

Qualifications

Required:

• Bachelor’s degree in Human Services, Social Work, Psychology , or related field
• Experience in case management, service coordination, or care planning
• Strong written documentation and communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Valid driver’s license, reliable transportation, and auto insurance
• Ability to travel locally throughout Maryland
• Authorized to work in the U.S.

Preferred:

• Experience with HCBS, Medicaid Waivers, or developmental disabilities
• Knowledge of Maryland Department of Health programs
• Salary: $60,000/year + bonus opportunity
• Hybrid work environment (remote + community visits)
• Public Service Loan Forgiveness (PSLF) eligible employer
• Paid Time Off (PTO)
• Flexible Spending Account (FSA)
• Company-paid Life, AD&D & Short-Term Disability
• Employee Assistance Program & referral bonuses
• Birthday off with pay.

Equal Opportunity Employer

Total Care Services, Inc. is an Equal Opportunity/Affirmative Action Employer committed to diversity and inclusion.