Case Manager-Support Planner

Total Care Services, Inc.; Bel Air (MD); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness (PSLF) eligible employer

PTO

Flexible Spending Account (FSA)

Company-paid Life, AD&D & Short-Term Disability

Employee Assistance Program & referral bonuses

Birthday off with pay

Job summary

A community service organization in Maryland is seeking a Support Planner / Case Manager. This hybrid role combines remote work with in-person client visits, focusing on service coordination and care planning for individuals receiving Home and Community-Based Services (HCBS). Candidates should hold a relevant degree and possess experience in case management or service coordination. Benefits include a salary of $60,000/year, bonus opportunities, and several employee perks, such as PTO and a flexible spending account.

Qualifications

• Bachelor's degree in a relevant field is required.
• Experience in case management or service coordination is a must.
• Strong documentation and communication skills needed.

Responsibilities

• Conduct client assessments and develop Individualized Service Plans (ISP).
• Coordinate HCBS, Medicaid Waiver, and community-based services.
• Serve as client advocate to ensure health, safety, and independence.

Skills

Case management

Service coordination

Communication skills

Microsoft Office proficiency

Education

Bachelor’s degree in Human Services, Social Work, Psychology, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Work Schedule: 8:00am-5:00pm, Monday through Friday (flexible as needed)

Work Environment: This is a hybrid position - work from your home office with local community visits.

Total Care Services, Inc. is hiring a Support Planner / Case Manager to provide service coordination and care planning for individuals receiving Home and Community-Based Services (HCBS) across Maryland.

This hybrid role combines remote work with in-person client visits, ideal for professionals in human services, social work, or case management who are passionate about helping others live independently.

Key Responsibilities

• Conduct client assessments and develop Individualized Service Plans (ISP)
• Coordinate HCBS, Medicaid Waiver, and community-based services
• Serve as a client advocate to ensure health, safety, and independence
• Connect clients with local providers and community resources
• Monitor service delivery and ensure compliance with care plans
• Maintain accurate documentation and case notes
• Assist with waiver eligibility and renewals
• Resolve service issues and support client goals

Qualifications

Required:

• Bachelor’s degree in Human Services, Social Work, Psychology, or related field
• Experience in case management, service coordination, or care planning
• Strong written documentation and communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Valid driver’s license, reliable transportation, and auto insurance
• Ability to travel locally throughout Maryland
• Authorized to work in the U.S.

Preferred:

• Experience with HCBS, Medicaid Waivers, or developmental disabilities
• Knowledge of Maryland Department of Health programs
• Salary: $60,000/year + bonus opportunity
• Hybrid work environment (remote + community visits)
• Public Service Loan Forgiveness (PSLF) eligible employer
• PTO
• Flexible Spending Account (FSA)
• Company-paid Life, AD&D & Short-Term Disability
• Employee Assistance Program & referral bonuses
• Birthday off with pay