Support Operator (Remote)

RocketNode, Inc.; Manhasset (NY); Remote; USD 40,000 - 60,000; Full time

Job summary

RocketNode, Inc. is looking for a support operator based in Manhasset, New York. You will be responsible for providing professional support to customers regarding their products and services. Key experience includes familiarity with Virtualizor and Pterodactyl Front End Panels, as well as operating systems like Linux and Windows.

In this role, you will greet customers respectfully and help them resolve issues efficiently. A strong customer service ethic is essential.

Qualifications

• Experience in providing customer support for technical products.

Responsibilities

• Provide adequate support to customers regarding their products and services.
• Greet customers before responding to their tickets respectfully.
• Assist customers in resolving their issues.

Skills

Experience with Virtualizor Front End Panel

Experience with Pterodactyl Front End Panel

Familiarity with Linux Operating System

Familiarity with Windows Operating System

Knowledge of Pterodactyl Eggs (Minecraft, GTA:5 FiveM, Rust)

Job description

The following is what the job involves:

As a support operator you will be responsible for providing our customers with adequate support regarding any of their products and services with RocketNode. In order to successfully do your job at RocketNode you should have experience in majority of the following fields:

• Virtualizor Front End Panel
• Pterodactyl Front End Panel
• Linux/Windows Operating System
• The following Pterodactyl Eggs (Minecraft, GTA:5 FiveM, Rust)

You will also be responsible for providing the customer a professional experience by greeting the customer before responding to a ticket, and respectfully asking them what their issues are and how we can further assist them.