Support Associate (Remote)

Aquatis LLC; Kissimmee (FL); Remote; USD 30,000 - 40,000; Full time

Job summary

A customer support company is seeking a Remote Support Associate to provide exceptional service and support to customers. This role requires excellent customer service skills, problem-solving abilities, and the capacity to work effectively under pressure. Candidates should be comfortable using Multicraft and WHMCS, and have strong interpersonal skills. Flexibility to work varied schedules, including weekends and holidays, is essential. Join to make a positive impact while enhancing your customer service skills in the IT industry.

Qualifications

• Strong customer service focus and effective communication.
• Logical and rational problem-solving ability.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure uninterrupted internet connectivity for work satisfaction.
• Answer customer queries/questions in a timely manner.
• Maintain regular and reliable attendance.

Skills

Excellent customer service skills

Effective problem-solving skills

Interpersonal skills with diverse customers

Time management

Ability to maintain composure in escalated situations

Tools

Multicraft control panel software

WHMCS billing system

Job description

United States - Support Associate (Remote)

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!

Aquatis LLC is searching for brand new talent to join our network for providing our customers a great customer experience.

Associate Responsibilities

• It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
• Being able to work an assigned schedule that falls within our operating hours is required and expected.
• Answer customer queries/questions in a timely manner.

Customer Focus

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events

Problem Solving Skills

• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks
• Ability to approach problems logically and rationally
• Action-oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet the business needs
• Ability to maintain composure in highly escalated situations

Technical Requirements

• Ability to use the Multicraft control panel software.
• Ability to use the WHMCS billing system.

Other Requirements

• Must be 16 years or older to apply