Remote Customer Support Specialist

IbrokerPower Capital; Fremont (CA); Remote; USD 45,000 - 55,000; Full time

Job summary

A technology-focused company in California is looking for a Remote Customer Support Specialist. The successful candidate will assist customers with technical issues related to products and services. Responsibilities involve answering queries, guiding users through features, and analyzing product malfunctions. Excellent communication skills and familiarity with help desk software are essential for establishing a reputation for outstanding customer support.

Qualifications

• Strong communication skills to earn clients' trust.
• Ability to resolve customer queries and guide users.
• Familiarity with help desk software and technology.

Responsibilities

• Respond to customer queries via phone, email, or chat.
• Identify customer needs and guide them through features.
• Analyze product malfunctions and monitor social media for complaints.
• Update internal databases with technical issue information.

Skills

Excellent communication

Familiarity with help desk software

Customer-focused

Job description

About the job Remote Customer Support Specialist

We are looking for a Remote Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

To be successful in this role, you should be an excellent communicator who's able to earn our clients trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved