Support Officer 2, Enforcement

Franklin County Ohio Department of Human Resources; Columbus (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

The Franklin County Ohio Department of Human Resources is seeking a Support Officer 2 to train and mentor new and existing staff while enforcing and adjusting child support obligations in intrastate and interstate cases. You will lead case coverage during vacancies, direct problem resolution, and advise on improving training methods.

A bachelor's degree in business administration with one year of social work experience, or equivalent experience, is required and background checks are completed.

Qualifications

• Experience training and mentoring staff or peers.
• Ability to review court orders and calculate arrears per policy.
• Good communication with custodial and non-custodial parents.

Responsibilities

• Provide training and work direction to support officers.
• Oversee processing of paternity and support obligations.
• Respond to inquiries and ensure updated information on cases.
• Assist supervisor in improving training methods.

Skills

Training and mentoring

Lead worker

Case management

Communication

Education

Bachelor's degree in business administration

Social work experience (1 year)

Job description

The primary purpose of the Support Officer 2 classification is to provide training and mentoring to new and present support officers and enforce and modify child support obligations in local, intrastate, and interstate cases through statutorily allowed means.

Go to https://secure4.saashr.com/ta/6161230.careers?CareersSearch&lang=en-US Act as a lead worker, to provide training and work direction. Oversee processing of paternity and support obligations in accordance with applicable statutes, rules, and regulations. Mentor new employees and handle case coverage (intake or caseload) for temporary vacancies and absences within the assigned unit. Provide direction to support officers regarding problem resolution. Advise supervisor on improving training methods.

Review and interpret court orders, administrative orders, payment records, case narratives, case files, and other documents. Prepare accurate calculation of arrearage due on accounts according to state policy. Respond to written and oral communications from custodial parents, absent parents, the general public, or other child support agencies or entities and other individuals or organizations. Utilize agency, state, federal, and other resources to obtain and verify accurate and current information regarding the place of residence.

Attend training sessions and mandatory meetings. Verify financial data, wage attachments or other materials and/or data regarding support matters.

These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.

Bachelor's degree with coursework emphasis in business administration with one (1) year of social work experience; or any equivalent combination of training and experience.

Must meet background check requirements.

Supervisory Responsibilities

None required.