Support Lead — Store Ops & Customer Experience

Five Below; Clearwater (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health coverage

Job summary

Five Below invites energetic professionals to join our team in Florida, where we create a fun, fast-paced retail experience. You will train crew on the BEST customer service, ensure smooth checkout, and help manage daily store operations with a focus on guest satisfaction.

This hourly role requires flexibility for day/evening/weekend shifts and the ability to lead as Manager on Duty when needed. Join a culture that rewards energy, passion, and teamwork and helps guests say yes to new, affordable

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversee daily activities of all store associates and ensure they perform duties with excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty when needed, taking responsibility for store operations and staff management.
• Manage opening/closing of the store, including cash security, doors, alarms, and daily operations.
• Support onboarding and training of associates on store policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Partner with store leadership in merchandising procedures and recovery processes.
• Perform store maintenance including sanitation, stockroom upkeep, and floor cleanliness.

Skills

Verbal & written communication

Multi-tasking

Creative thinking

Under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below invites energetic professionals to join our team in Florida, where we create a fun, fast-paced retail experience. You will train crew on the BEST customer service, ensure smooth checkout, and help manage daily store operations with a focus on guest satisfaction.

This hourly role requires flexibility for day/evening/weekend shifts and the ability to lead as Manager on Duty when needed. Join a culture that rewards energy, passion, and teamwork and helps guests say yes to new, affordable