Seasonal Store Lead - Customer Experience

Five Below; Florida; On-site; USD 18,000 - 25,000; Part time

Job summary

Five Below is hiring for an hourly role in Florida where you will help deliver a WOW customer experience and lead by example in daily store operations. You will train crew members on the BEST customer service approach and ensure fast, friendly checkouts while supporting merchandising and stock management.

The position emphasizes flexibility, teamwork, and the ability to manage multiple tasks, including opening/closing procedures and guest interactions, in a dynamic retail environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking to solve problems and improve guest experience.
• Maintains composure under pressure while delivering consistent service.

Responsibilities

• Wows customers by providing personal contact and friendly service.
• Trains crew on the BEST customer service experience and checkout efficiency.
• Oversees daily activities of store associates to ensure high service standards.
• Assists with receiving, unpacking, and stocking for fast floor placement.
• Acts as Manager on Duty, handling store operations and staff issues.

Skills

Communication

Multitasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is hiring for an hourly role in Florida where you will help deliver a WOW customer experience and lead by example in daily store operations. You will train crew members on the BEST customer service approach and ensure fast, friendly checkouts while supporting merchandising and stock management.

The position emphasizes flexibility, teamwork, and the ability to manage multiple tasks, including opening/closing procedures and guest interactions, in a dynamic retail environment.