Support Lead: Lead Store Ops & WOW Customer Experience

Five Below; Chicago (IL); On-site; USD 23,000 - 30,000; Full time

Job summary

Five Below is seeking a hands-on Store Manager in Chicago to lead daily retail operations, coach a team, and deliver a top-notch guest experience. You will supervise cash handling, opening/closing duties, and safety procedures while supporting onboarding and merchandising initiatives.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience leading teams in a retail setting.
• Strong communication and people skills.
• Ability to juggle many tasks with accuracy.

Responsibilities

• Wowing the Customer through personal contact with guests.
• Train the crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates to maintain high service standards.
• Assist with receiving, unpacking, and organizing new stock for quick shelf placement.
• Act as Manager on Duty, overseeing store operations and staff.

Skills

Management experience

Customer service

Verbal and written communication

Multi-tasking

Creativity

Composure under pressure

Education

High School Diploma or GED

Job description

Five Below is seeking a hands-on Store Manager in Chicago to lead daily retail operations, coach a team, and deliver a top-notch guest experience. You will supervise cash handling, opening/closing duties, and safety procedures while supporting onboarding and merchandising initiatives.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced environment.