Support Engineer (TeamCity) (Fully Remote)

JetBrains; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

JetBrains is seeking a technical support engineer to act as a crucial link between global engineering teams and internal product developers. You will own incoming technical issues and pinpoint root causes, delivering actionable workarounds, bug reports, or escalations.

You will capture insights and publish solutions following KCS principles, sharing user feedback with internal product teams to shape future improvements for our products.

Responsibilities

• Act as a crucial link between global engineering teams and internal product developers, owning incoming technical issues and pinpointing root causes.

Job description

• Act as a crucial link between global engineering teams and internal product developers, owning incoming technical issues and pinpointing root causes.
• Identify whether issues stem from the product, infrastructure, or third-party integrations, and provide workarounds, bug reports, or escalations.
• Capture insights and publish solutions following KCS principles, and share user feedback with internal product teams to shape future improvements.