Support Engineer, TeamCity - CI/CD Troubleshooter

JetBrains; Boston, Foster City, Marlton (MA, CA, NJ); Hybrid; USD 144,000 - 216,000; Full time

Job summary

JetBrains is seeking a Support Engineer for TeamCity in the Boston area. You will be the link between global engineering teams and internal developers, owning incoming technical issues, diagnosing root causes, and providing working resolutions or clear escalations during American-timezone hours.

Day to day you will classify issues (product, infra, or third‑party), deliver workarounds, file bugs, share insights, and help improve TeamCity through knowledge sharing and feedback to product teams.

Qualifications

• Fluent English with strong written skills.
• Experience troubleshooting web servers and Java-based apps.
• Working knowledge of relational databases (PostgreSQL/MySQL/MSSQL).

Responsibilities

• Identify whether issues stem from product, infrastructure, or integrations.
• Provide workarounds, submit bug reports, or elevate issues directly to development.
• Capture insights and publish solutions per Knowledge-Centered Service (KCS).
• Share user feedback with internal product teams to improve TeamCity.

Skills

English fluency

American time zones

Troubleshooting

Relational databases

Version control

Build automation

Containers / Cloud

Tools

Git

Perforce

GitHub

GitLab

Bitbucket

Tomcat

Java

Gradle

Maven

Docker

Kubernetes

AWS

Azure

Job description

JetBrains is seeking a Support Engineer for TeamCity in the Boston area. You will be the link between global engineering teams and internal developers, owning incoming technical issues, diagnosing root causes, and providing working resolutions or clear escalations during American-timezone hours.

Day to day you will classify issues (product, infra, or third‑party), deliver workarounds, file bugs, share insights, and help improve TeamCity through knowledge sharing and feedback to product teams.