Support Engineer (Fully Remote)

OpenAI; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

OpenAI in the United States seeks a Premium Support engineer to troubleshoot complex technical issues for enterprise customers, including API failures and production incidents. You will own technical outcomes end-to-end by analyzing logs and reproducing errors.

You will collaborate with Engineering on root-cause analysis and develop a deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.

Responsibilities

• Troubleshoot complex technical issues for Premium Support customers, including API failures and production incidents.
• Own end-to-end technical ownership by analyzing logs, reproducing errors, and collaborating with Engineering on root cause analysis.
• Develop deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.

Job description

• - Troubleshoot complex technical issues for Premium Support customers, including API failures, integration challenges, and production incidents.
• - Provide end-to-end technical ownership by analyzing logs, reproducing errors, and collaborating with Engineering on root cause analysis.
• - Develop deep understanding of customer architectures to anticipate risks and improve workload resilience through automation and monitoring.