Support Engineer - Industrial Water Treatment

Solenis; New York (NY); On-site; USD 70,000 - 103,000; Full time

Benefits offered by this job

Continuous professional development

3 weeks vacation + floating holidays &

sick time

Competitive base salary, incentive &]

Job summary

Solenis is seeking a Support Engineer for the Pulp and Water division in New York/New Jersey. The role involves on-site testing, data entry, inventory management, and coordinating chemical feeds to optimize process performance.

You will interact with customers to troubleshoot issues, conduct lab testing, and support equipment setup and maintenance. A science or technical degree is preferred, with strong MS Office skills and a focus on results.

Qualifications

• Bachelor’s degree in science or a technical field, or equivalent experience.
• Ability to solve complex technical issues and analyze data.
• Strong relationship management skills and industry literacy.

Responsibilities

• Perform routine testing and monitoring at customer sites and input data.
• Interface with customers to resolve chemical or equipment issues.
• Manage product inventory and deliveries to process units.
• Adjust feed levels and deliver chemicals, compiling trial data.
• Troubleshoot problems and communicate opportunities to site manager.
• Set up, maintain, and troubleshoot monitoring and feed equipment.

Skills

Customer relations

Problem solving

Data entry

Microsoft Office

Education

Bachelor’s Degree in Science or technical field

Tools

Microsoft Excel

Office software

Job description

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

We are looking for a Support Engineer for our Pulp and Water division in New York/New Jersey!

What You’ll Do:

• The primary resource who performs routine testing and monitoring at the customer site including data entry and contributes to service report preparation
• Interfaces with the customer to understand any issues with chemicals or equipment.
• Manages product inventory at the customer including deliveries to process units and offloading to customer tanks.
• Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring; Delivers chemical and compiles trial data at the customer site
• Alerts the site manager of any problems or opportunities with the customer and begins to troubleshoot issues
• Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts
• Specs out, sets up, maintains and troubleshoots monitoring and feed equipment
• Works with the site team and customers to ensure optimal program performance.
• In this position the employee will be trained to conduct lab testing, repair and install chemical feed equipment, input numbers into excel, inventory control, chemical transfers, and maintain a positive customer (mill personnel) relationship.

What You’ll Bring:

• Bachelor’s Degree (Science or other technical degree). Would consider experience in lieu of a technical degree
• Solving complex and non‑routine technical problems
• Strong relationship management skills
• Industry and customer literate, or ability to pick up industry and Solenis technologies quickly
• Drive for results; proactively addresses complex issues
• Fluency in Microsoft Office (Word, Excel and PowerPoint)
• Must be able to pass a criminal background check, drug screen and physical
• Must have a Valid Driver’s License and Clean Motor Vehicle Record

Perks!

• Continuous professional development with many opportunities for growth!
• Recharge with 3 weeks of vacation, additional floating holidays & sick time
• Competitive Base Salary, Incentive Plan and Annual Merit Increases
• 401(k) w/ match
• Company Vehicle, Laptop, Phone

Solenis is proud to be an Equal Opportunity Affimative Action Employer, including Minorities / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The expected compensation range for this position is between $70,250.00 and $103,026.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.