Support Engineer II - ERP

Frontline Education; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Frontline Education is seeking a Support Engineer II for a remote role in the United States. You will work with school districts to maximize value through advanced technical support, complex data integrations, and client-focused problem solving.

You will partner with clients and internal teams to resolve sophisticated issues, improve system functionality, and deliver reliable, scalable solutions that support educators and administrators. Pacific Time Zone preferred.

Qualifications

• Experience with data integration and advanced technical support.
• Proficient with SQL Server and reporting tools.
• Comfort working with clients to diagnose and resolve complex issues.

Responsibilities

• Consult with clients to understand data integration needs and design solutions.
• Manage advanced technical escalations related to integrations between Frontline solutions and external systems.
• Configure and support complex customizations, including submission handlers, web services, FTP imports, SSO, and reporting enhancements.
• Create and modify customized reports to support client-specific business needs.
• Use SQL Server to extract, analyze data for client success.

Skills

SQL

Data integration

Advanced troubleshooting

Customer support

Tools

SQL Server

Web services

SSO configurations

Job description

Description

Location: Remote, USA

(Pacific Time Zone is Preferred)

How You'll Contribute to Our Mission:

At Frontline Education, our vision is clear: every schoolthriving, every communitystronger. Our mission is to transform how schools work, so every educator and student succeeds.

As a Support Engineer II,you’llplayan important rolein helping school districts maximize the value of Frontline’s solutions through advanced technical support, complex data integrations, and client-focused problem solving.You’llpartner closely with clients and internal teams to resolve sophisticated technical issues, improve system functionality, and deliver reliable, scalable solutions that support better outcomes for educators and administrators.

This role is ideal for someone who enjoys combining technicalexpertisewith collaboration, curiosity, and a strong commitment to customer success.

HowYou’llDrive Success

• Consult with clients to understand data integration needs, evaluate system capabilities, and design solutions aligned to client requirements and operational goals.
• Manage advanced technical escalations related to integrations between Frontline solutions and external systems.
• Configure and support complex customizations, including:
• Submission handlers
• Web services
• FTP server custom imports
• Single sign-on (SSO) configurations
• Reporting enhancements
• Support smaller-scale customizations, including workflow adjustments, approval configurations, and graphical updates.
• Create and modify customized reports to support client‑specific business needs.
• Use SQL Server to extract, analyze,