Senior Field Service Engineer - Advanced Support & Deployments

Emerson Electric Co; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Emerson is seeking a Staff Field Service Engineer to deliver advanced technical support and maintenance for complex systems. You will be the primary technical resource for escalations, support system deployment, and provide customer training.

The role requires a STEM degree, 2+ years of field experience, strong communication, and willingness to travel up to 75% to customer locations. This full-time position is based in the United States, with a focus on growth and customer success.

Qualifications

• Bachelor's degree in STEM or equivalent experience in a customer-facing technical role.
• 2+ years of related field service experience.
• Experience supporting technical products, systems, equipment, or engineering solutions in a customer-facing environment.
• Ability to apply engineering principles and established methodologies to solve moderately complex challenges.
• Strong analytical and problem-solving skills with good decision-making.
• Effective communication with customers, team members, and stakeholders at various levels.

Responsibilities

• Deliver advanced customer support, troubleshooting, and maintenance services to ensure optimal system performance and customer satisfaction.
• Serve as the primary technical resource for complex issues, escalations, and service agreement customers, driving timely resolution and effective communication.
• Partner with customers and cross-functional teams to support system deployment, production objectives, technical training, and ongoing operational success.
• Provide actionable feedback to engineering and development teams to support continuous improvement of products, services, and customer experiences.
• Analyze technical challenges, implement solutions, and improve processes and best practices that increase efficiency and service quality.
• Manage multiple priorities independently while maintaining high standards of professionalism, collaboration, and customer focus.
• Continuously expand technical knowledge and support customer needs through on-site service activities and travel of up to 75%

Skills

Customer support

Troubleshooting

System deployment

Communication

Travel up to 75%

Education

Bachelor's degree in STEM

Master’s degree in STEM (preferred)

Tools

NI products knowledge

Preventive maintenance

Job description

Emerson is seeking a Staff Field Service Engineer to deliver advanced technical support and maintenance for complex systems. You will be the primary technical resource for escalations, support system deployment, and provide customer training.

The role requires a STEM degree, 2+ years of field experience, strong communication, and willingness to travel up to 75% to customer locations. This full-time position is based in the United States, with a focus on growth and customer success.