Support Engineer — Frontline IT & User Help

Insight Global; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Insight Global seeking a Support Engineer to sit in St. Louis, MO. The role involves front-line technical support to ensure smooth operations for end users, handling requests, and troubleshooting hardware/software issues on-site as needed.

You will document all interactions, escalate when necessary, perform preventative maintenance, deploy software, and contribute to knowledge resources to improve support efficiency. This role supports a dynamic, inclusive work environment.

Qualifications

• 1+ years of experience in a Service/Help Desk or related position.
• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

Responsibilities

• Provide front-line technical support to ensure smooth computer operations for end users.
• Review and respond to incoming help requests; troubleshoot hardware and software issues.
• Document all support interactions and escalate complex issues as needed.
• Perform preventative maintenance on workstations and peripherals.
• Deploy software packages and assist with installations as requested.
• Create help sheets and FAQs to contribute to internal knowledge resources.
• Monitor trends, reinforce SLAs, and suggest improvements to improve support efficiency.

Skills

Help Desk Experience

Customer Communication

Education

Associates or Bachelors in IT/CS

Tools

Microsoft Office Suite

Job description

Insight Global seeking a Support Engineer to sit in St. Louis, MO. The role involves front-line technical support to ensure smooth operations for end users, handling requests, and troubleshooting hardware/software issues on-site as needed.

You will document all interactions, escalate when necessary, perform preventative maintenance, deploy software, and contribute to knowledge resources to improve support efficiency. This role supports a dynamic, inclusive work environment.