Help Desk / Systems Administrator / Service Desk Engineer

fwslash; Springfield (MO); On-site; USD 55,000 - 85,000; Full time

Job summary

Forward Slash Technology in St. Louis, MO is seeking a mid-level Systems Administrator to support client and internal systems under supervision of senior engineers. You will handle desktop/server/app maintenance, user support, and basic network tasks to ensure reliable operation.

The role emphasizes hands-on, white-glove service, adherence to CJIS requirements, and opportunities for growth through certifications and mentoring within our Engineering team.

Qualifications

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 3-5 years experience in a tiered service or help desk environment.
• Foundational knowledge of Windows environments, networking, and system administration.
• Strong organizational and communication skills.
• Willingness to follow procedures, elevate when appropriate, and continuously learn.
• Demonstrated commitment to white glove support and end‑user satisfaction.
• Ability to communicate clearly with both technical and non‑technical users.

Responsibilities

• Install, configure, and maintain desktops, servers, and applications.
• Provide Tier 1 end-user support via ticketing, phone, and in person.
• Monitor system logs and performance; escalate issues as needed.
• Support networks and VPN/DNS connectivity; assist with onboarding/offboarding.
• Participate in patching, backups, and cloud services (Microsoft 365).
• Adhere to CJIS security standards and complete audits as assigned.
• Maintain asset records in Autotask and update SOPs.

Skills

Strong communication skills

Organizational skills

Willingness to learn

End-user satisfaction

PowerShell scripting

Education

Associate’s or bachelor’s degree in IT/CS or related field

Tools

Autotask

Datto RMM

Atera

Job description

Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology is a St. Louis-based Cyber Security, Information Technology, and Managed Services Provider committed to delivering exceptional technology solutions and support to our clients. We are not a staffing firm; our team operates as a long-term strategic partner to our clients.

The Systems Administrator is a mid-level technical role within the Engineering department, responsible for supporting client and internal systems under the supervision of senior engineers. This role involves hands‑on support for infrastructure, workstations, and network environments. The ideal candidate is eager to learn, detail-oriented, and committed to delivering white glove service to all end users.

KEY RESPONSIBILITIES

System Configuration & Maintenance

• Assist in installing, configuring, and maintaining desktops, servers, and applications.
• Apply system updates, patches, and basic configurations as directed.
• Monitor system logs and performance; elevate issues as needed.

User & Desktop Support

• Provide Tier 1 support to end users via ticketing system, phone, and in person.
• Troubleshoot basic hardware, software, and printer issues.
• Assist with user onboarding/offboarding, including account creation and permissions.

Network Support

• Support daily monitoring and basic maintenance of client and internal networks.
• Assist with resolving connectivity issues, including Wi‑Fi, DNS, and VPN problems.
• Document and report any recurring network issues to senior engineers.

Server & Cloud Support

• Participate in patching, backups, and monitoring of servers (Windows, Linux, O365, etc.).
• Support cloud environments, including Microsoft 365 administration.
• Work with senior staff to identify opportunities for performance optimization.

Security & Compliance

• Adhere to company and client security standards, including CJIS requirements.
• Monitor endpoint alerts and report anomalies.
• Participate in audits and compliance activities as assigned.

Documentation & Inventory

• Maintain accurate records in Autotask, including asset tracking and system changes.
• Assist in updating knowledge base articles and SOPs.
• Conduct periodic audits of software and hardware inventory.

Professional Development

• Actively participate in training and mentoring opportunities.
• Pursue certifications or coursework aligned with role responsibilities.
• Demonstrate progress toward greater technical independence and client engagement.

REQUIRED QUALIFICATIONS

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 3-5 years experience in a tiered service or help desk environment.
• Foundational knowledge of Windows environments, networking, and system administration.
• Strong organizational and communication skills.
• Willingness to follow procedures, elevate when appropriate, and continuously learn.
• Demonstrated commitment to white glove support and end‑user satisfaction.
• Ability to communicate clearly with both technical and non‑technical users.

PREFERRED QUALIFICATIONS

• Familiarity with managed services tools (e.g., Autotask, RMM platforms like Datto or Atera).
• Exposure to scripting (e.g., PowerShell for Windows environments).
• Basic understanding of cybersecurity best practices.

EMPLOYMENT REQUIREMENTS

• Must be a U.S. Citizen.
• Must possess a valid U.S. driver's license with a clean driving record.
• Must pass a Missouri State Highway Patrol (MSHP) and federal fingerprint‑based background check.
• Must complete CJIS training and successfully pass the CJIS certification exam.

JOB SPECIFICS

• Job Type: Full‑time, Monday through Friday, salaried.
• Work Hours: Between 7:00 AM and 6:00 PM (shift‑based).
• Location: Springfield, MO area.
• Remote Status: Not eligible for remote work.