Support Engineer

Insight Global; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Insight Global seeking a Support Engineer to sit in St. Louis, MO. The role involves front-line technical support to ensure smooth operations for end users, handling requests, and troubleshooting hardware/software issues on-site as needed.

You will document all interactions, escalate when necessary, perform preventative maintenance, deploy software, and contribute to knowledge resources to improve support efficiency. This role supports a dynamic, inclusive work environment.

Qualifications

• 1+ years of experience in a Service/Help Desk or related position.
• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

Responsibilities

• Provide front-line technical support to ensure smooth computer operations for end users.
• Review and respond to incoming help requests; troubleshoot hardware and software issues.
• Document all support interactions and escalate complex issues as needed.
• Perform preventative maintenance on workstations and peripherals.
• Deploy software packages and assist with installations as requested.
• Create help sheets and FAQs to contribute to internal knowledge resources.
• Monitor trends, reinforce SLAs, and suggest improvements to improve support efficiency.

Skills

Help Desk Experience

Customer Communication

Education

Associates or Bachelors in IT/CS

Tools

Microsoft Office Suite

Job description

Job Description

Insight Global is seeking a Support Engineer to sit in St. Louis, MO for one of their clients. The Support Engineer provides front-line technical support to ensure smooth computer operations for end users. Each day begins with reviewing and responding to incoming help requests. The engineer troubleshoots hardware and software issues using remote tools or in-person support when needed. They document all support interactions and escalates complex issues to the appropriate technician when necessary. Preventative maintenance tasks, such as cleaning and checking workstations and peripherals, are also part of the routine. The engineer deploys software packages and assists with installations as requested. They contribute to internal knowledge resources by creating help sheets and FAQs. Throughout the day, they monitor trends, reinforce SLAs, and suggest improvements to enhance support efficiency.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

• 1+ years of experience in a Service/Help Desk or related position
• Proficiency in Microsoft Office Suite Associates or Bachelors degree in Information Technology, Computer Science, or a related field.