IT Support Intern

Safe Fleet; St. Louis (MO); On-site; USD 18,000 - 30,000; Part time

Benefits offered by this job

Onsite role in St. Louis

Collaborative office environment

Professional development opportunities

Job summary

Safe Fleet in St. Louis is seeking an IT Support Intern to gain hands-on experience supporting enterprise technology. You will troubleshoot user issues, configure hardware, and assist with account administration in a collaborative office environment.

You will work alongside experienced IT professionals, handling desktop installations, software updates, and everyday IT operations while developing practical skills in Windows environments, cybersecurity practices, and incident documentation.

Qualifications

• Pursuing or recently completed a degree in Information Technology, Computer Science, Cybersecurity, or related field
• Basic understanding of computer hardware, operating systems, and networking concepts
• Experience with Active Directory, ticketing systems, remote support tools, or endpoint management tools preferred
• Familiarity with Microsoft Windows, Microsoft 365, and common business applications
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service abilities
• Ability to work independently and manage multiple tasks
• Demonstrates professionalism, initiative, and a strong customer-service mindset
• Eagerness to learn new technologies and systems

Responsibilities

• Assist with setup, configuration, deployment, and troubleshooting of desktops, laptops, printers, mobile devices, and other hardware
• Provide technical support to employees for hardware, software, and network-related issues
• Support user account management, password resets, and access permissions
• Help maintain inventory of IT equipment and software licenses
• Assist with installation, updates, and maintenance of operating systems and applications
• Support basic system administration tasks in Windows and cloud-based environments
• Participate in onboarding and offboarding activities, including workstation setup and account provisioning
• Document technical procedures, troubleshooting steps, and support tickets
• Escalate unresolved technical issues to appropriate IT staff and assist with follow-through
• Assist with cybersecurity best practices, system patching, and antivirus maintenance
• Assist with conference room technology, audiovisual systems, and meeting support
• Collaborate with IT staff on projects, upgrades, and process improvements
• Perform other related duties as assigned

Skills

Troubleshooting

Customer service

Communication

Independent work

Curiosity to learn

Education

Pursuing or recent IT/CS/Cybersecurity degree

Tools

Active Directory

Ticketing systems

Remote support tools

Endpoint management tools

Microsoft Windows

Microsoft 365

Job description

• This is an onsite role in the Code 3 office in St. Louis.***

About The Position

Job Summary

The IT Support Intern will gain meaningful, hands-on experience supporting the technology that keeps our teams connected and productive. In this role, you will work alongside experienced IT professionals to troubleshoot user issues, set up and maintain hardware, support account and system administration tasks, and contribute to day-to-day IT operations. This internship is a great opportunity for a curious, service-minded student or recent graduate to build practical technical skills, learn how enterprise IT support operates, and make a visible impact in a collaborative office environment.

Essential Responsibilities And Functions

• Assist with setup, configuration, deployment, and troubleshooting of desktops, laptops, printers, mobile devices, and other hardware
• Provide technical support to employees for hardware, software, and network-related issues
• Support user account management, password resets, and access permissions
• Help maintain inventory of IT equipment and software licenses
• Assist with installation, updates, and maintenance of operating systems and applications
• Support basic system administration tasks in Windows and cloud-based environments
• Participate in onboarding and offboarding activities, including workstation setup and account provisioning
• Document technical procedures, troubleshooting steps, and support tickets
• Escalate unresolved technical issues to appropriate IT staff and assist with follow-through
• Assist with cybersecurity best practices, system patching, and antivirus maintenance
• Assist with conference room technology, audiovisual systems, and meeting support
• Collaborate with IT staff on projects, upgrades, and process improvements
• Perform other related duties as assigned

Qualifications To Succeed

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, Cybersecurity, or related field
• Basic understanding of computer hardware, operating systems, and networking concepts
• Experience with Active Directory, ticketing systems, remote support tools, or endpoint management tools preferred
• Familiarity with Microsoft Windows, Microsoft 365, and common business applications
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to work independently and manage multiple tasks
• Demonstrates professionalism, initiative, and a strong customer-service mindset
• Eagerness to learn new technologies and systems

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to regularly lift and move up to 10 pounds
• Must be able to talk and hear frequently (in person and by telephone), and must be able to see and read (documents, order statements, etc.)
• Manual dexterity required, frequent use of hands to handle or feel, reach with hands and arms, use tools/objects
• Frequently required to stand and walk

The above statements are intended to describe the general nature of work performed by the team members assigned to this job. All team members must comply with Company policies and applicable laws.

We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.