Support Engineer - Enterprise AI Platform (Remote)

AtScale; United States; Teletrabalho; USD 90 000 - 140 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary + equity

Unlimited PTO and comprehensive benefit

Chance to shape the future of a global

Resumo da oferta

AtScale builds the Universal Semantic Layer for enterprise AI, and this role centers on supporting customers by owning technical cases, communicating clearly, and guiding clients toward effective solutions.

You will analyze logs, reproduce customer environments across Snowflake, Databricks, and BigQuery, collaborate with engineering to escalate bugs, and help customers realize reliable, scalable analytics through the AtScale platform.

Qualificações

• Experience with cloud data platforms and enterprise system troubleshooting.
• Proven ability to communicate clearly with customers and cross-functional teams.

Responsabilidades

• Own core case management and customer communication, troubleshooting technical issues and translating system behavior into clear guidance for clients.
• Collaborate with Engineering to document escalations, track fixes, and verify solutions before closure.

Conhecimentos

SQL querying

Cloud data platforms

Troubleshooting

Customer communication

Root-cause analysis

Cross-functional collaboration

Ferramentas

Snowflake

Databricks

BigQuery

Descrição da oferta de emprego

AtScale builds the Universal Semantic Layer for enterprise AI, and this role centers on supporting customers by owning technical cases, communicating clearly, and guiding clients toward effective solutions.

You will analyze logs, reproduce customer environments across Snowflake, Databricks, and BigQuery, collaborate with engineering to escalate bugs, and help customers realize reliable, scalable analytics through the AtScale platform.