Support Engineer

AtScale; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary + equity

Unlimited PTO and comprehensive benefit

Chance to shape the future of a global

Job summary

AtScale builds the Universal Semantic Layer for enterprise AI, and this role centers on supporting customers by owning technical cases, communicating clearly, and guiding clients toward effective solutions.

You will analyze logs, reproduce customer environments across Snowflake, Databricks, and BigQuery, collaborate with engineering to escalate bugs, and help customers realize reliable, scalable analytics through the AtScale platform.

Qualifications

• Experience with cloud data platforms and enterprise system troubleshooting.
• Proven ability to communicate clearly with customers and cross-functional teams.

Responsibilities

• Own core case management and customer communication, troubleshooting technical issues and translating system behavior into clear guidance for clients.
• Collaborate with Engineering to document escalations, track fixes, and verify solutions before closure.

Skills

SQL querying

Cloud data platforms

Troubleshooting

Customer communication

Root-cause analysis

Cross-functional collaboration

Tools

Snowflake

Databricks

BigQuery

Job description

AtScale builds the Universal Semantic Layer for enterprise AI. A company defines each business metric once, and AtScale computes it the same way for every BI tool, application and AI agent, on Snowflake, Databricks, Google BigQuery, and the other cloud data platforms it's already running. People and AI systems get the same number no matter which tool or model asks. A wrong AI answer usually looks right, and that's what keeps enterprise AI stuck in pilots. AtScale makes those answers accurate and repeatable at scale.

The Impact You'll Make

In this role, you will:

• Manage and Resolve Technical Cases: Own core case management and customer communication, troubleshooting technical issues and translating system behavior into clear guidance for clients.
• Perform Root-Cause Analysis: Analyze logs, replicate customer environments, and troubleshoot issues across cloud data platforms and the AtScale semantic layer.
• Collaborate with Engineering: Document clear, actionable escalations for code-level bugs, collaborate with development teams to track fixes, and verify solutions before closure.

Why You'll Love It Here

• Ownership & Autonomy: You thrive as an individual contributor, owning your outcomes and driving real change.
• Innovation-First: Work at the intersection of AI and data at a company hitting its next major inflection point.
• Culture of Trust: Enjoy a flexible, remote-friendly environment built on transparency and professional growth.

Who You Are

• You are comfortable in fast-paced environments where priorities can shift quickly.
• You value quality over speed and are curious about using AI to improve efficiency.
• You have experience with cloud data platforms (e.g., Snowflake, Databricks, BigQuery), SQL querying, and enterprise system troubleshooting.
• You are based in or able to work West Coast (PT) hours.

The Perks

• Competitive salary + equity.
• Unlimited PTO and comprehensive benefits.
• The chance to shape the future of a global leader in AI-ready analytics.