Copy of Support Engineer

AtScale; United States; À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Equity

Unlimited PTO

Comprehensive benefits

Résumé du poste

AtScale is the semantic layer for modern data and AI. We are seeking a Technical Support Engineer to provide exceptional technical support for customers, ensuring timely problem resolution and clear guidance.

In this role you will own cases, perform root-cause analysis across Snowflake, Databricks, and BigQuery environments, and collaborate with Engineering to document escalations and verify fixes. This position is remote-friendly and aligned to West Coast hours (PT).

Qualifications

• Experience with cloud data platforms (Snowflake, Databricks, BigQuery).
• Strong SQL querying and data analysis skills.
• Proven ability to troubleshoot enterprise systems and diagnose issues.
• Ability to communicate clearly with customers.

Responsabilités

• Own technical cases and provide timely resolution with clear guidance.
• Perform root-cause analysis by analyzing logs and environments.
• Collaborate with Engineering to document escalations and verify fixes.

Connaissances

Cloud data platforms (Snowflake, Datbr

Description du poste

The Mission

AtScale is the semantic layer for modern data and AI. We bridge the gap between complex cloud data platforms—like Snowflake, Databricks, and Google BigQuery—and the business users who need consistent, AI-ready analytics. We are looking for a Technical Support Engineer to help us redefine how the world handles business intelligence by providing exceptional technical support and ensuring timely problem resolution for our customers.

The Impact You’ll Make

In this role, you will:

• Manage and Resolve Technical Cases: Own core case management and customer communication, troubleshooting technical issues and translating system behavior into clear guidance for clients.
• Perform Root-Cause Analysis: Analyze logs, replicate customer environments, and troubleshoot issues across cloud data platforms and the AtScale semantic layer.
• Collaborate with Engineering: Document clear, actionable escalations for code-level bugs, collaborate with development teams to track fixes, and verify solutions before closure.

Why You’ll Love It Here

• Ownership & Autonomy: You thrive as an individual contributor, owning your outcomes and driving real change.
• Innovation-First: Work at the intersection of AI and data at a company hitting its next major inflection point.
• Culture of Trust: Enjoy a flexible, remote-friendly environment built on transparency and professional growth.

Who You Are

• You are comfortable in fast-paced environments where priorities can shift quickly.
• You value quality over speed and are curious about using AI to improve efficiency.
• You have experience with cloud data platforms (e.g., Snowflake, Databricks, BigQuery), SQL querying, and enterprise system troubleshooting.
• You are based in or able to work Wast Coast (PT) hours.

The Perks

• Competitive salary + equity.
• Unlimited PTO and comprehensive benefits.
• The chance to shape the future of a global leader in AI-ready analytics.

Ready to build the future of data? Visit www.atscale.com to learn more.