Support Engineer

Innova Solutions Inc.; Woodbridge Township (NJ); Hybrid; USD 96,000 - 102,000; Part time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

Job summary

Innova Solutions is seeking a Support Engineer in Iselin, NJ (Hybrid) for a 6+ month contract. The role requires extensive expertise in Collateral Management (COLLINE) with strong Unix, Shell scripting and SQL skills.

Responsibilities include L1/L2 support, incident management, batch monitoring with Tidal, and coordination of disaster recovery exercises within complex banking environments. Ideal candidates will have experience with COLLINE, Vermeg third-party integrations, and related vendor

Qualifications

• Bachelor's degree in computer science, information systems or similar field.
• 10+ years of experience in financial services and technology domains.
• Experience with Collateral Management systems (COLLINE).
• Proficiency in Unix, Shell scripting and SQL.
• L1/L2 production support and incident management.

Responsibilities

• Provide L1/L2 support coverage for COLLINE and related systems.
• Resolve user inquiries and production incidents; perform root cause analysis.
• Coordinate disaster recovery activities and DR flips.
• Support batch monitoring using Tidal jobs; automate scripts for release management.
• Collaborate with cross-functional teams in a banking environment.

Skills

Unix

Shell scripting

SQL

Production support

Incident management

COLLINE

Tidal batch monitoring

Education

Bachelor's in computer science or similar field

Tools

COLLINE

SWIFT/AcadiaSoft connectivity

Vermeg Third-Party Agent

Job description

Support Engineer

Position type: Contract

Duration: 6+ months

Location: Iselin, NJ 08830 (Hybrid)

As a Support Engineer, you will:

• Support Engineer with 10+ years of overall experience in financial services and technology domains.
• Proven expertise in Collateral Management (COLLINE) strong technical proficiency in Unix, Shell scripting, and SQL.
• Highly skilled and expert in all technical aspects of Colline application (System setup, Vendor Vermeg Third-Party Agent, Third-Party Custodian, Databases and SWIFT/AcadiaSoft connectivity), user support.
• Good to have prior experience with Global one, FIS Phase 3 vendor applications.
• Unix & Shell Scripting: Hands‑on expertise in developing, testing, and deploying scripts for automation and release management.
• Experienced with Tidal jobs for batch monitoring.
• Experienced in change management, process optimization, and cross‑functional collaboration to deliver high‑quality Production support in complex banking environments.
• Experienced in coordinating Disaster Recovery Exercise.

Requirements:

• Support Engineer with 10+ years of overall experience in financial services and technology domains.
• Providing L1/L2 support coverage.
• Resolving user Inquiries and handling Production Incidents, Root cause Analysis, Incident Mgmt.
• Experienced with SQL, ETL, Linux, Windows
• User access reviews, Audit reviews, IDM reviews, User access setup.
• Help in coordinating/Managing DR flips
• Supporting Tidal jobs for batch monitoring.
• Proven expertise in Collateral Management (COLLINE) strong technical proficiency in Unix, Shell scripting, and SQL.
• Highly skilled and expert in all technical aspects of Colline application (System setup, Vendor Vermeg Third-Party Agent, Third‑Party Custodian, Databases and SWIFT/AcadiaSoft connectivity), user support.
• Good to have prior experience in supporting Global one, FIS Phase 3 vendor applications will be good to have.
• Unix & Shell Scripting: Hands‑on expertise in developing, testing, and deploying scripts for automation and release management.
• Experienced in change management, process optimization, and cross‑functional collaboration to deliver high‑quality Production support in complex banking environments.

Education:

Bachelor’s in computer science, Information systems or similar field.

The ideal candidate will have:

• Unix & Shell Scripting: Hands‑on expertise in developing, testing, and deploying scripts for automation and release management.
• Experienced with SQL, Linux, Windows
• Providing L1/L2 support coverage.
• Experience in Collateral Management System.

PAY RANGE AND BENEFITS:

Pay Range*: $70 - $74/per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre‑paid legal & ID theft protection
• Sick time, and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

ABOUT INNOVA SOLUTIONS:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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