Support Desk Technician

Fluid Networks (now part of Complete IT); City of Albany (NY); Hybrid; USD 46,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Cell phone allowance

Retirement plan

Job summary

Complete Network is seeking a mid-level support desk technician in Albany, NY. This full-time role involves remote and on-site troubleshooting for desktop and server issues, with a focus on customer communication and independent work.

Candidates should have an Associate’s or Bachelor’s degree in IT or CS and 2–5 years of experience. Benefits include health insurance, phone allowance, and retirement plan.

Qualifications

• Associates or Bachelors degree in computer science or IT.
• Two to five years of experience in a level 1-2 help desk role.
• Remote and on-site support for customers with strong technical and communication skills.

Responsibilities

• Provide remote and on-site technical support for customers.
• Troubleshoot desktop, OS, and hardware issues.
• Maintain good communication with customers and document issues.
• Assist with Active Directory and server administration tasks.

Skills

Windows Server

Active Directory

Application Support

Virus protection

Backup and recovery

Hardware/OS troubleshooting

Networking basics

TCP/IP

Switches/routers/Firewalls

Wireless networks

Remote-access VPN

Communication skills

Education

Associates or Bachelors in Computer Science or IT

Two to five years of experience

Tools

Windows Server

Microsoft Exchange

Cisco IOS/ASA

Linux

SQL

Job description

Minimum Experience

Mid-level

Employment Type

Full Time

Compensation

46,000-55,000

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Candidate Must Possess The Following Skills And Experience

• Good personality - Able to interact with and support customers while maintaining a friendly attitude
• Highly organized
• Excellent time management skills
• Strong verbal and written communication skills
• Strong search engine and research capabilities
• Windows System Administration in a distributed environment - Desktop and Server
• Active Directory Administration
• Application Support and Administration
• Anti-virus administration and malware remediation
• Backup and recovery software
• Troubleshooting of hardware and OS issues
• Mobile device support
• Networking concepts and hardware
• Familiarity with network cabling
• Understanding TCP/IP Networking
• Managing switches, routers, and firewalls
• Wireless networks
• Remote-access and site-to-site VPN

Any of the following skills and/or certifications are a plus:

• Microsoft Windows Server
• Microsoft Exchange
• Cisco IOS and/or ASA firewall
• Linux
• SQL

Other Requirements

• Candidate must be willing to work overtime and be on call.
• Candidate must have reliable transportation as there is local travel required.
• Candidate must be able to work from home.

Benefits include health insurance, cell phone allowance, and retirement plan. There is also tremendous opportunity for professional development and opportunities for advancement.

Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team in a fun and dynamic work environment.

Location

Albany, New York

Department

Service Desk

Employment Type

Full Time

Compensation

46,000-55,000