Help Desk Technician

Upstate-Services-Group; City of Albany (NY); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Competitive salary ($62,500-$70,000)

Health, dental, and vision insurance

Paid time off and holidays

Certification support

Job summary

Upstate Services Group in Albany, NY is seeking a Help Desk Technician to provide first-line IT support to employees, troubleshooting hardware, software, and network issues to keep operations running smoothly. You will install and configure computer systems, applications, and peripherals, document requests in the Helpdesk system, and assist with onboarding new employees.

Strong communication and teamwork are essential.

Qualifications

• 3+ years of experience in a help desk or IT support role.
• Strong knowledge of Windows 10 and 11 operating systems.
• Familiarity with Microsoft 365, networking basics, and remote support tools.
• Excellent problem-solving skills with attention to detail.
• Strong communication and customer service skills.
• Ability to work independently as well as part of a team.
• CompTIA A+ or other IT certifications are a plus.
• Knowledge of PBX systems and virtualization systems are a plus.

Responsibilities

• Provide first-level technical support via phone, email, and onsite to employees
• Troubleshoot hardware, software, and network issues for employees
• Install, configure, and maintain computer systems, applications, and peripherals
• Document and track support requests through the Helpdesk system
• Escalate complex issues to higher-level support when necessary
• Assist with onboarding of new employees, including account setup and equipment preparation
• Maintain up-to-date knowledge of company systems, policies, and procedures

Skills

Help desk experience

Windows 10/11

Microsoft 365

Networking basics

Remote support tools

Problem solving

Communication skills

Teamwork

CompTIA A+

PBX systems

Virtualization

Job description

Help Desk Technician

Upstate Services Group

Albany, New York

We are seeking a highly motivated and customer-focused Help Desk Technician to join our IT support team at Upstate Services Group, a growing Skilled Nursing company committed to delivering outstanding service and support to our clients.

About the Role

As a Help Desk Technician, you will provide first-level technical support via phone, email, and onsite to ensure seamless operations for our employees. You will troubleshoot hardware, software, and network issues, install and configure computer systems, applications, and peripherals, and maintain up-to-date knowledge of company systems, policies, and procedures.

Responsibilities

• Provide first-level technical support via phone, email, and onsite to employees

• Troubleshoot hardware, software, and network issues for employees

• Install, configure, and maintain computer systems, applications, and peripherals

• Document and track support requests through the Helpdesk system

• Escalate complex issues to higher-level support when necessary

• Assist with onboarding of new employees, including account setup and equipment preparation

• Maintain up-to-date knowledge of company systems, policies, and procedures

Requirements

• 3+ years of experience in a help desk or IT support role (preferred)

• Strong knowledge of Windows 10 and 11 operating systems

• Familiarity with Microsoft 365, networking basics, and remote support tools

• Excellent problem-solving skills with attention to detail

• Strong communication and customer service skills

• Ability to work independently as well as part of a team

• CompTIA A+ or other IT certifications are a plus

• Knowledge of PBX systems and virtualization systems are a plus

Benefits

• Competitive salary: $62,500-$70,000

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for professional growth and certification support

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