IT Support Desk Technician — Remote & Onsite

Fluid Networks (now part of Complete IT); City of Albany (NY); Hybride; USD 46 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

Cell phone allowance

Retirement plan

Résumé du poste

Complete Network is seeking a mid-level support desk technician in Albany, NY. This full-time role involves remote and on-site troubleshooting for desktop and server issues, with a focus on customer communication and independent work.

Candidates should have an Associate’s or Bachelor’s degree in IT or CS and 2–5 years of experience. Benefits include health insurance, phone allowance, and retirement plan.

Qualifications

• Associates or Bachelors degree in computer science or IT.
• Two to five years of experience in a level 1-2 help desk role.
• Remote and on-site support for customers with strong technical and communication skills.

Responsabilités

• Provide remote and on-site technical support for customers.
• Troubleshoot desktop, OS, and hardware issues.
• Maintain good communication with customers and document issues.
• Assist with Active Directory and server administration tasks.

Connaissances

Windows Server

Active Directory

Application Support

Virus protection

Backup and recovery

Hardware/OS troubleshooting

Networking basics

TCP/IP

Switches/routers/Firewalls

Wireless networks

Remote-access VPN

Communication skills

Formation

Associates or Bachelors in Computer Science or IT

Two to five years of experience

Outils

Windows Server

Microsoft Exchange

Cisco IOS/ASA

Linux

SQL

Description du poste

Complete Network is seeking a mid-level support desk technician in Albany, NY. This full-time role involves remote and on-site troubleshooting for desktop and server issues, with a focus on customer communication and independent work.

Candidates should have an Associate’s or Bachelor’s degree in IT or CS and 2–5 years of experience. Benefits include health insurance, phone allowance, and retirement plan.