Support Coordinator - Toledo Hospital

ProMedica Monroe Physicians; Toledo (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

ProMedica Monroe Physicians is seeking a Support Coordinator IV in Toledo for the Total Rehab Outpatient department. The role focuses on patient registration in the EMR, verifying insurance coverage for rehab services, and ensuring accurate billing to support revenue integrity.

You will process daily charges, perform reconciliation, and handle point-of-service collections including co-pays and deductibles. This full-time position emphasizes efficient clinical operations and patient financial

Qualifications

• High school diploma or equivalent.
• Associate's degree or health care/business management experience preferred.
• Proficiency in Microsoft Office and related software.
• Knowledge of EMR software (Epic) and rehab service line applications.

Responsibilities

• Register patients in the EMR to ensure accurate billing.
• Verify insurance coverage for rehab services.
• Process daily billing charges and charge reconciliation.
• Manage point-of-service collections (co-pays/deductibles).

Skills

Customer service

EMR data entry

Billing and collections

Education

High school diploma

Associate's degree or experience in health care/business management

Tools

Microsoft Office

EPIC or EMR software

Job description

Location

Toledo Hospital Department: Total Rehab Outpatient Weekly Hours: 40 Status: Full time Shift: Days (United States of America)

Job Summary

As the Support Coordinator IV, you will perform customer service functions that are vital to daily clinical operations and revenue integrity for the department.

You will register patients in the EMR to ensure accurate billing and verify insurance coverage for all rehab services and document detailed coverage.

In this role, you will process daily billing charges, complete charge reconciliation and be responsible for point-of-service collections, including co-pays and deductibles.

The above summary is intended to describe the general nature and level of work performed in this role. It should not be considered exhaustive.

REQUIREMENTS

• High school diploma or equivalent

PREFERRED REQUIREMENTS

• Associate's degree or previous experience in business or health care management
• Mastery in Microsoft Office and related software
• Knowledge of electronic medical record software's like Epic and other rehab service line applications

ProMedica is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. ProMedica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through ProMedica Physicians and has more than 2,300 physicians and advanced practice providers with privileges. Committed to its mission of improving health and well-being, ProMedica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about ProMedica, please visit promedica.org/aboutus .

Benefits

We provide flexible benefits that include compensation and programs to help you take care of your family, your finances and your personal well-being. It's what makes us one of the best places to work, and helps our employees live and work to their fullest potential.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [e-mail]

Equal Opportunity Employer/Drug-Free Workplace