Support Coordinator

Paycom - ATS; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Commercial Fire is seeking a Customer Service Specialist to join our nationwide team. The role focuses on coordinating with affiliates across a region to schedule service work, update records, and process paperwork, while supporting Account Managers with customer-related requests.

The ideal candidate will manage heavy email volumes, maintain organized records, and demonstrate strong communication and teamwork in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Excellent time management and organizational abilities.
• Ability to work effectively in a team environment.
• Proficient computer skills and fast typing (40 WPM).
• Experience with Excel and Office applications is preferred.

Responsibilities

• Provide work order follow-up with affiliates regionally.
• Communicate with affiliates and customers via phone and email to schedule, update records, and obtain paperwork.
• Support Account Managers with data requests and customer service tasks.
• Contact affiliates weekly to build relationships and ensure information flow.

Skills

Communication

Time management

Teamwork

Typing speed

Computer skills

Excel

Microsoft Office

Organized

Education

High School Diploma or GED

Tools

Excel

Microsoft Office

Job description

Job descriptionCommercial Fire is looking for a talented Customer Service Specialist to join our team. We are a nationwide provider of fire protection and life safety services, that partners with technicians across the United States to provide our customers with reliable and outstanding customer service.Duties and Responsibilities:Provide work order follow-up with affiliates in a region.Work with affiliates & customers following up via phone and email to obtain scheduled dates, update records, obtain information and obtain the required paperwork.Support the Account Managers with requested information from the Affiliate partners and/or support the Account Manager with customer-related service requests/communication as needed.Contact each affiliate in the designated region weekly and build relationships.Candidates should be prepared to handle very heavy email traffic utilizing Outlook & tools such as folders, rules, etc.Requirements & QualificationsStrong communication skills (verbal and written)Strong time management and organizational skillsHigh School Diploma or GED EquivalentAbility to work well with others in a teamwork atmosphereStrong computer skillsProficient in Excel.Microsoft Office ApplicationsTyping (WPM 40)Must be organized & have the ability to work well under pressure to meet deadlines.