Client Support Coordinator

Sheridan HR; Town of Cheektowaga (NY); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

PTO

Job summary

A family-owned fire protection company in Buffalo, NY is seeking a Client Support Coordinator to ensure smooth service delivery by managing work orders and providing professional support to clients and affiliates. The ideal candidate is detail-oriented, possesses strong communication skills, and is able to thrive in a dynamic environment. This position offers a competitive salary and benefits, including health insurance and a 401(k) plan.

Qualifications

• Strong verbal and written communication abilities.
• Ability to prioritize effectively and meet deadlines.
• Dependable and professional.

Responsibilities

• Receive and accurately enter client work orders.
• Provide outstanding support to internal teams and clients.
• Manage service data for reporting and updates.

Skills

Communication skills

Attention to detail

Problem-solving

Organizational skills

Microsoft Office proficiency

Education

High school diploma or GED

Job description

Overview

Life Safety Engineered Systems is a family-owned business headquartered in Buffalo, NY, serving clients nationwide for over 25 years. They specialize in dependable, high-quality fire protection, life safety, and security solutions tailored to meet the unique needs of each client. The mission is to protect people and property with excellence, professionalism, and genuine care.

Position Overview

Client Support Coordinator

The Client Support Coordinator is a key member of our operations team, ensuring smooth service delivery by managing work orders, maintaining accurate service records, and providing prompt, professional support to both clients and affiliates. This role requires excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced, team-oriented environment.

Key Responsibilities

• Receive and accurately enter client work orders using internal systems
• Review service quotes from affiliates for accuracy and proper pricing
• Provide outstanding support to internal departments, external clients, and service affiliates
• Access, review, and manage service data for reporting and client updates
• Address scheduling-related inquiries and escalate complex issues to Account Managers
• Build strong working relationships with clients and affiliates through phone and email communication
• Collaborate with the Client Support team to continuously improve accuracy, efficiency, and responsiveness
• Follow all company policies, procedures, and industry compliance standards
• Participate in the after-hours on-call rotation (approximately once every 3.5 months)

Qualifications & Skills

• High school diploma or GED
• Strong verbal and written communication abilities
• Comfortable handling a high volume of calls while managing multiple tasks
• Ability to prioritize effectively and meet deadlines in a dynamic environment
• Flexible, self-motivated, and open to feedback
• Proficient in email communication with a clear, professional tone
• Exceptional attention to detail and commitment to accuracy
• Independent problem-solving skills and strong organizational habits
• Basic proficiency in Microsoft Office (Outlook, Word, Excel); familiarity with service platforms is a plus
• Dependable, professional, and able to maintain confidentiality at all times

Benefits

• 401(k) with company match
• Health, dental, and vision insurance
• PTO

Additional Details

• Location: Cheektowaga, NY
• Salary: $18.00 - $20.00 per hour
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Human Resources Services