Service Coordinator

Wayman Fire Protection; Wilmington (DE); On-site; USD 42,000 - 65,000; Full time

Job summary

Wayman Fire Protection in Delaware is seeking a Service Coordinator to support field technicians and manage customer communications, contracts, billing, scheduling and documentation.

This in-person role collaborates with the Department Manager to keep workflows organized, respond promptly to service requests, maintain files, and ensure the highest level of customer service for our clients.

Qualifications

• 1–3 years of Life Safety industry experience.
• 2–5 years of Customer Service experience.
• 2–5 years in an administrative role supporting multiple people.
• High School diploma; Bachelor’s degree in related field preferred but not required.

Responsibilities

• Provide general administrative and clerical support.
• Be the first point of contact for Inspections customers.
• Act as liaison between Inspections customers and other Departments to ensure requests are met (Sales, etc.).
• Perform data collection, analysis and report to Manager for decision making.
• Assist in coordinating and organizing departmental events.
• Respond to work requests from department staff in a timely and accurate manner.
• Assist in maintaining departmental materials and files.
• Coordinate and set up on-call/holiday/vacation schedules for technicians.
• Maintain positive relationships with internal and external customers.
• Provide support to Wayman employees and Managers as needed.
• Adhere to company policies and regulations.

Skills

Customer service

Life safety

Administrative support

Multitasking

Team collaboration

Education

High School diploma

Bachelor's degree (related field)

Tools

Spectrum Constructionsoftware

Service Trade field service software

Job description

Company Description

Wayman is a family owned and operated business that has been serving the local community for 50 years. We design, fabricate, and install fire sprinkler and fire alarm safety systems. We also inspect various safety systems such as; fire suppression, wet and dry sprinkler systems, special hazards and we offer fire alarm/burglar monitoring. Here at Wayman, we put our employees first and truly care about your success and growth within the company. We look for like-minded individuals who are creative, motivated, and ambitious to join our team. We provide competitive pay, an excellent benefits package, and plenty of room for growth including cross training between departments.

Job Description

The Service Coordinator is responsible for many administrative roles within Wayman Fire Protection. This position supports our technicians in the field as well as communicating with our customers in regard to services performed, contracts, billing, scheduling and maintaining documentation and all other work as assigned. This role works closely with the Department Manager and other team members to ensure related work is organized and adhering to all deadlines. Ultimately, the Service Coordinator ensures the highest level of customer service for our clients.

Essential Functions

• Provide general administrative and clerical support
• Is the first point of contact for Inspections customers
• Act as liaison between Inspections customers and other Departments to ensure customer requests are met. (Sales requests, and other, etc.)
• Perform data collection, analysis and report to Manager for decision making purposes
• Assist in coordinating and organizing departmental related special events
• Respond to work requests from department staff in a timely and accurate manner
• Assist in preparing and maintaining departmental materials, and departmental files
• Coordinate and set up on-call schedules / holiday / and or vacation schedules for technicians
• Maintain positive working relationships with internal and external customers
• Provide support as needed to all Wayman employees and Managers as needed
• Adhere to company policies and regulations
• All other duties as assigned

Competencies

• Exceptional verbal, written and listening skills
• Detail oriented, focused, and a self-starter
• Ability to work effectively both independently and as part of a team
• Proficient with computers for a variety of tasks
• Confident using Microsoft applications including Word, Excel, and Outlook
• Knowledge of file management, transcription, and other administrative procedures
• Ability to work well under pressure and time constraints
• Ability to prioritize requests effectively
• Ability to maintain successful relationship with customers and team members
• Knowledge of Spectrum Constructionsoftware and/or Service Trade field service software is considered a plus

Qualifications

• Prior experience in Life Safety Industry (1-3 years), preferred but not required.
• Prior experience in a Customer Service role (2-5 years) preferred
• Prior experience in an administrative role supporting multiple people (2-5 years) preferred
• Solid organizational skills, including multitasking and time-managementStrong collaboration and team work skills
• High School diploma, Bachelor's degree in related experience preferred but not required

Please note this job description is not designed to cover or contain a fully comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or with or without notice.

This is an in-person position - remote work is not offered.

Additional Information

Wayman provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, martial or veteran status, sexual orientation, or the presence of handicaps or disabilities.

All your information will be kept confidential according to EEO guidelines.

www.waymanfireprotection.com