Call Center 1st Shift

Paycom - ATS; Jacksonville (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

Commercial Fire is seeking a Call Center Representative to connect our nationwide customers with field technicians. You will manage inbound calls from on-site technicians, provide timely updates, and coordinate dispatch for urgent repairs and maintenance.

The role emphasizes strong communication, multitasking, and reliability as you build relationships with customers, technicians, and internal teams while supporting special projects as needed.

Qualifications

• Customer-first mindset with a professional, friendly phone presence.
• Strong verbal and written communication skills.
• Thrives in a fast-paced environment while balancing multiple priorities.
• Reliable self-starter with a desire to learn and grow within the company.

Responsibilities

• Inbound Call Management: Handle incoming calls from on-site technicians performing inspections and repairs for national accounts.
• Customer Support & Updates: Respond to inquiries from customers and facilities management, provide timely updates on service requests and ETAs.
• Dispatcher Logistics: Dispatch technicians to locations for urgent repairs, system assessments, and preventive maintenance work orders.
• Relationship Building: Build and maintain professional relationships with technicians, customers, and internal teams.
• Special Projects: Support and contribute to special projects and other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Reliability

Job description

About UsCommercial Fire is a leading nationwide provider of fire protection and life safety services. We partner with a vast network of affiliate technicians across the United States to deliver reliable, world-class customer service to our clients. We are seeking a motivated, career-driven individual who wants to gain valuable experience in the customer service and logistics realm while developing the essential skills needed for long-term professional growth.ResponsibilitiesAs a Call Center Representative, you will serve as the vital link between our national customers and our field technicians. Your day-to-day will include:Inbound Call Management: Handle incoming calls from on-site technicians performing inspections and repairs for our major national accounts (including retail, hospitality, and restaurant chains).Customer Support & Updates: Respond to inquiries from customers and facilities management companies requesting service, and provide timely updates on existing requests (including technician ETAs at the store level).Dispatcher Logistics: Dispatch technicians to customer locations for urgent demand repairs, system assessments, and preventative maintenance work orders.Relationship Building: Cultivate strong, professional relationships with technicians, customers, and internal team members.Special Projects: Adapt and contribute to special projects and other duties as assigned to support team success.QualificationsCustomer-First Mindset: A passion for helping others and a professional, friendly phone presence.Strong Communication: Excellent verbal and written communication skills.Multitasking Pro: Ability to thrive in a fast-paced environment, balance multiple priorities, and navigate computer systems simultaneously.Reliability & Drive: A motivated self-starter with strong attendance and a desire to learn and grow within the company.Prior experience in a call center, dispatching, or the fire/life safety industry is a plus, but not required!