Support Coordinator

Brooks Equipment Company; Jacksonville (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Commercial Fire is seeking a Customer Service Specialist to join our nationwide fire protection and life safety services team in Jacksonville, FL. You will follow up on work orders with regional affiliates, coordinate with customers by phone and email, and provide timely information to Account Managers.

Ideal candidates have strong communication, organizational, and Excel skills, with the ability to manage heavy email queues and work well under pressure to meet deadlines.

Qualifications

• Strong written and verbal communication skills.
• Excellent time management and organizational abilities.
• Ability to work well in a team environment.

Responsibilities

• Perform work order follow-up with regional affiliates.
• Coordinate with affiliates and customers via phone and email to obtain dates, update records, and gather required paperwork.
• Assist Account Managers with requested information from affiliates and customer service requests.
• Contact affiliates in the designated region weekly to build relationships.
• Handle very heavy email traffic using Outlook and rules.

Skills

Communication skills

Time management

Organizational skills

Excel proficiency

Microsoft Office

Typing 40 WPM

Education

High School Diploma or GED

Tools

Excel

Outlook

CRM software

Job description

Job descriptionCommercial Fire is looking for a talented Customer Service Specialist to join our team. We are a nationwide provider of fire protection and life safety services, that partners with technicians across the United States to provide our customers with reliable and outstanding customer service.Duties and Responsibilities:Provide work order follow-up with affiliates in a region.Work with affiliates & customers following up via phone and email to obtain scheduled dates, update records, obtain information and obtain the required paperwork.Support the Account Managers with requested information from the Affiliate partners and/or support the Account Manager with customer-related service requests/communication as needed.Contact each affiliate in the designated region weekly and build relationships.Candidates should be prepared to handle very heavy email traffic utilizing Outlook & tools such as folders, rules, etc.Requirements & QualificationsStrong communication skills (verbal and written)Strong time management and organizational skillsHigh School Diploma or GED EquivalentAbility to work well with others in a teamwork atmosphereStrong computer skillsProficient in Excel.Microsoft Office ApplicationsTyping (WPM 40)Must be organized & have the ability to work well under pressure to meet deadlines.