Support Billing Specialist (Req#1274)

ePlus inc.; Herndon (VA); On-site; USD 29,797 - 36,423; Full time

Benefits offered by this job

401(k) eligibility

Employee stock purchase program

Paid time off benefits

Job summary

ePlus inc. is looking for a Support Billing Specialist to optimize billing processes within the Billing department. This role requires managing billing requests, timely invoicing, and ensuring accurate billing operations.

The ideal candidate should have 3-5 years of experience in billing or accounting, excellent communication skills, and familiarity with invoicing software like Ariba and Coupa. Competitive hourly rate offered along with comprehensive benefits.

Qualifications

• 3-5 years of experience in billing or accounting operations/support.
• Excellent interpersonal, verbal, and written communication skills.
• Detail-oriented and able to work independently or as part of a team.

Responsibilities

• Manage Support Billing requests with accuracy and timeliness.
• Complete invoicing tasks for multiple divisions.
• Ensure all necessary attachments are included before sending invoices.

Skills

Billing operations knowledge

Microsoft Excel

ServiceNow experience

Analytical skills

Problem-solving skills

Education

Associate's degree

Tools

Ariba

Coupa

Job description

Overview

As a Support Billing Specialist, you will play a crucial role in optimizing billing processes within the Billing department. Your contributions will ensure accurate and timely billing operations, enhancing organizational efficiency and customer satisfaction.

Essential Functions Of This Position Include

• Manage Support Billing requests with accuracy and timeliness.
• Complete invoicing tasks for multiple divisions, utilizing Microsoft Excel, Word, and specialized programs.
• Experience with ticket management – ServiceNow.
• Perform data entry for invoicing tasks, meeting daily, weekly, and monthly deadlines.
• Distribute invoices via print, email, and EDI.
• Ensure all necessary attachments and changes are included before sending invoices.
• Handle special billing requirements and invoice modifications for customers.
• Reprint and resend original invoices as needed.
• Apply critical thinking for effective decision‑making in short‑term and long‑term scenarios.
• Proactively resolve issues with urgency, engaging necessary business partners.
• Cross‑train to support Billing department team members as needed.
• Maintain accurate procedures and support process improvements.
• Provide excellent service to internal and external customers and collaborate effectively with business partners.
• Perform other duties and projects as assigned.

Qualifications

• Associate's degree preferred.
• 3‑5 years of experience in a billing or accounting operations/support environment.
• Excellent interpersonal, verbal, and written communication skills.
• Highly organized with the ability to follow standardized procedures.
• Familiarity submitting invoices in Ariba and Coupa.
• Detail‑oriented, analytical, and able to work independently or as part of a team.
• Ability to multi‑task and prioritize in a fast‑paced environment with tight deadlines.
• Strong problem‑solving skills and ability to offer creative solutions.

Position Specifics

The initial base salary range for this position is expected to be between $21.63 and $26.44 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job‑related knowledge, depth of experience, skills, certifications, and geographic location.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Equal Employment Opportunity

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.