Support Associate - Soma

Chico's; Rockwall (TX); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player in retail is seeking a Support Associate to join their dynamic team. This role focuses on creating an exceptional customer experience while managing merchandise and stock efficiently. Responsibilities include processing merchandise, assisting with visual merchandising, and ensuring a collaborative team environment. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for customer service. This is a fantastic opportunity to grow in a vibrant workplace that values teamwork and personal development.

Qualifications

• Previous stock or cashier experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Processes merchandise and ensures items are properly stored and ticketed.
• Models and promotes customer service principles for a cohesive experience.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Visual Merchandising

Education

High School Diploma

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales operations functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Enters all receiving documents into the computer system, reconciles merchandise invoices, and completes store-to-store transfers and locate requests accurately and promptly.
• Receives and processes visual packet materials, props, and signage; properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem-solving.
• Seeks personal development opportunities and readily solicits feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• Previous stock or cashier experience preferred.
• Must be 16 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company-provided technology.
• Must be able to work primarily standing.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance is essential; flexible schedule including nights, weekends, and holidays required.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. for 1-33% of an 8-hour shift.
• Frequent climbing for 34-66% of an 8-hour shift.

We are always accepting applications for top talent. You may apply at any time; however, positions may not currently be open. Accommodation is available for applicants with disabilities. Please contact your local Store Manager for assistance during the application process.

5452 Plaza at Rockwell

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category under law.