Support Associate - Soma

Chico's; Greensboro (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An innovative retail company is seeking a Support Associate to enhance customer experience and support sales operations. This role involves processing merchandise, ensuring effective organization, and delivering exceptional service to customers. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and organizational skills. Join a team that values collaboration and personal growth while contributing to a vibrant retail culture. If you are passionate about customer service and eager to learn, this is the perfect opportunity for you!

Qualifications

• Excellent communication and customer service skills required.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Processes merchandise and ensures items are properly stored and ticketed.
• Models and promotes the Most Amazing Personal Service (MAPS) principles.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multi-tasking Ability

Education

High School Diploma or Equivalent

Job description

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received, and completes store-to-store transfers and locate requests accurately and promptly.
• Ensures visual materials, props, and signage are received and processed timely; properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to work most of the shift standing.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance and flexibility to work nights, weekends, and holidays are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are continuously accepting applications for our store teams due to growth. Applications are reviewed to match qualifications with available positions. Accommodation requests are available for applicants with disabilities. For assistance, contact your local Store Manager.

5026 Shops at Friendly Center

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category under law.