Support Associate - Soma

Chico's; Winston-Salem (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Associate to join their vibrant team. This role is pivotal in maintaining a customer-centric sales culture, focusing on merchandise handling and stock processing. The ideal candidate will thrive in a fast-paced environment, showcasing excellent communication and organizational skills. Join a company that values teamwork, growth, and inclusivity, where your contributions will help create an amazing shopping experience. If you're passionate about retail and eager to develop your skills, this opportunity is perfect for you!

Qualifications

• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Support a customer-focused sales culture emphasizing core principles.
• Process merchandise and ensure proper storage and organization.
• Model and promote exceptional customer service principles.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Adaptability

Education

High School Diploma or Equivalent

Job description

Join Our Team!

We are customer obsessed, innovative, and have the best culture in retail. Join our team today!

Position Objective

The Support Associate supports a customer and product-focused sales culture, emphasizing our core principles in all store operations. Responsibilities include merchandise handling, stock processing, and stockroom organization. We love what we do and believe our teams make us the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Process merchandise, ensuring proper storage, ticketing, and easy location for replenishment. Reorganize merchandise to maximize stock space.
• Ensure new products are merchandised and represented promptly.
• Enter receiving documents into the system, reconcile invoices, and complete store-to-store transfers and locate requests accurately and timely.
• Process visual materials, props, signage, and store hardware properly.
• Participate in pricing changes and markdowns.
• Alert management to cash supply needs.
• Assist with visual directives such as floorsets, window changes, signage, etc.
• Support boutique cleanliness and organization.

Customer Experience

Model, support, and promote the Most Amazing Personal Service (MAPS) principles, delivering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and feedback.
• Perform other duties as assigned, noting duties may vary across brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Adaptability to company technology.
• Ability to stand most of the shift.
• Work quickly within strict timelines.
• Teamwork demonstrated.
• Visual merchandising experience is a plus.
• Effective communication using headsets.
• Reliable attendance and flexible schedule, including nights, weekends, and holidays.

Physical Requirements

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We accept applications continuously for our store teams. Your application will be reviewed to match your qualifications with available positions. Accommodation requests for disabilities are available upon contact with your local Store Manager.

5406 Thruway Shopping Center

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.