Support Associate - Chico's

Chico's; Novi (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player seeks a Support Associate to enhance the customer experience in a vibrant retail environment. This role focuses on supporting sales operations through effective merchandise handling, stock organization, and exceptional customer service. The ideal candidate will thrive in a fast-paced setting, demonstrating strong communication skills and a collaborative spirit. Join a team that values personal growth and inclusivity, where your contributions will directly impact the shopping experience for customers. This is an exciting opportunity to be part of a dynamic team in a well-respected retail brand.

Qualifications

• Must be 18 years or older with previous stock or cashier experience preferred.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Responsibilities

• Processes merchandise and ensures items are properly stored and ticketed.
• Models and promotes the Most Amazing Personal Service principles for customers.
• Assists with boutique cleanliness and organization.

Skills

Excellent communication skills

Customer service skills

Organizational skills

Ability to multi-task

Teamwork

Education

High school diploma or equivalent

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales operations functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Enters all receiving documents into the computer system, reconciles merchandise invoices to items received, and completes store-to-store transfers and locate requests accurately and timely.
• Ensures visual materials, props, signage are received and processed promptly; stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal development opportunities and readily solicits feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to work mostly standing.
• Ability to work quickly within strict timelines.
• Teamwork demonstrated ability.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance and flexible work schedule, including nights, weekends, and holidays, are essential.

PHYSICAL REQUIREMENTS:

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. for 1-33% of the shift.
• Frequent climbing for 34-66% of the shift.

We are always accepting applications for talented individuals to join our store teams. Applications are reviewed to match qualifications with available positions. Accommodation is available for applicants with disabilities; please contact your local Store Manager for assistance during the application process.

Location: 0329 Twelve Oaks Mall

Chico's FAS, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, marital status, age, national origin, disability, medical condition, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or any other protected category under law.