Support Associate - White House Black Market

Chico's FAS, Inc. - Retail; Byron Township (MI); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Support Associate to enhance customer experience and manage merchandise operations. This role requires strong communication and organizational skills, with a focus on teamwork and personal development. Join a dynamic team dedicated to making women feel beautiful through exceptional service.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Exposure to visual merchandising techniques is desirable.

Responsibilities

• Processes merchandise and ensures proper storage and organization.
• Models and promotes customer service principles.
• Participates in pricing changes and markdowns.

Skills

Communication

Customer Service

Organizational Skills

Multitasking

Education

High school diploma or equivalent

Job description

Support Associate - White House Black Market

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture, where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor. Reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received, and completes store-to-store transfers and locate requests accurately and timely.
• Ensures visual materials, props, signage are received and processed promptly. Properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem-solving.
• Seeks personal development opportunities and readily solicits feedback.

Other duties as assigned. This position may vary across brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Ability to learn or adapt to company technology.
• Must be able to stand for most of the shift.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is desirable.
• Effective communication with customers, associates, and management; use of headset required.

Physical Requirements

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are always accepting applications for talented individuals to join our store teams. Applications are reviewed to match qualifications with open positions. Accommodation is available for applicants with disabilities. Contact your local Store Manager for assistance during the application process.

Location: 3666 Tanger Outlet Center, Grand Rapids.

Chico’s FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion in the workplace.